Doug B.
Sam F did a fine job
My company made a last minute decision to send me to Mexico on business. My passport had expired, so I contacted Fastport Passport service to expedite my renewal. Sam gave me a job list of the documents I needed, what needed to be filled out and how to handle everything. I was on the phone with her 4 times and email several more. After everything was together, she had me call to go over the package to make sure I didn't miss anything. She did a fine job, was responsive and patient with me in a stressful situation. Thanks Sam. The only glitch was with FedEx and so a note to other travellers - if you are not going to be home to receive your package, have it delivered to a local FedEx store. I was not able to be home when the package with my new passport was scheduled to arrive. There was no signature required so we assumed the driver would leave it. He did not. Instead, he entered it as a 'delivery exception' because I was not there to receive it. A FedEx phone rep said their policy is that it is up to the discretion of the driver whether to leave a package or not. If I had not been tracking the delivery closely, I would not have had time to go pick it up at the distribution center and my travel plans would have been dead.