Pk
No answer from my refund request. Avoid this service as possible
I went to the post office last week and I was very disapointed to notice that I was not able to apply before 14 days before the travel. In addition to that, I was able to apply directly with no extra cost and insurance to meet my target from a timeline standpoint. Therefore, I applied outside the fastpassport process. I consider that in my situation fast passport services were not relevant to use. I requested a refund but never got any feedback.
Response from Fastport PassportFeb 5, 2014
The US State Department requires that expedited new passport clients must have confirmed travel within 14 days. This is a government requirement, not ours. We always issue refunds for those that request cancellations, as per our terms of service.



