Fastport PassportReviews of fastportpassport.com

Directions from Fastport conflicted with the procedures at the post office, which caused a week-long delay while I tried to get a clear path to follow. When I called Fastport for help, I got someone whose proficiency with the English language prevented us from being able to properly communicate. When I asked for another representative who I might have been able to better understand, she absolutely refused. I eventually had to completely dump Fastport from the process and did it myself. It was a total waste of $300. Order number was GW-30A3E6138

I just signed up and they never called me back. My order number is GW-9F83.... and I filled out the application and got this number to complete my application 1-800-220-1759, and no one ever picks up the phone. I have a rush order and there is no hope to get to the post office in time now for our trip.

I STILL HAVE NOT RECEIVED MY PASSPORT!!! This service is no longer what it used to be. I used them to expedite my husband's passport about 6 years ago and it was amazing. They made it so easy, they always answered the phone, they called me if there were any issues or if they needed anything. NO LONGER. I submitted my renewal application to them the last week of February (4-7 weeks wait time for the expedited service at the time, and an additional $189 on top of the government passport and expedited fees) so i could go on a driving trip to Canada with my family this Thursday (May 11th, 2023). That is 10 weeks before my travel date. They held onto my passport application for 1 MONTH before I asked them for my application status. Turns out Fastport Passport rejected my photo and sent me an email asking for a new photo, which got filtered into spam. I didn't see it until 4 weeks after submitted my application. I mailed a new photo to them the day I found the email in my spam folder. It took them a WEEK to then submit my application to the Department of State. So, after submitting my application the last week of February, it wasn't until the first week of April that my application finally made it to the Department of State. Well, in that time, the Dept. of State had received an influx of so many other applications that "expedited" now means 7-9 weeks. They have now estimated that I won't receive my passport until as early as next week (too late to have my passport and go on my trip) or as late as the first week of May!! I no longer recommend this service. I have tried to call several times. I have never gotten through to speak to anyone. I requested a call back each time but only actually received a call back once. When they called me back they left me a voicemail that just gave me my application status and COMPLETELY IGNORED my request for a refund of their fee of an additional $189. I have sent emails asking for a refund of their fee and haven't gotten a reply yet. I STILL HAVEN'T RECEIVED MY PASSPORT! Use a different service or just do it yourself. Fastport Passport is not the company it used to be, apparently, and has almost nonexistent customer service and doesn't complete the services they advertise. I will update this review if they refund me their fee of the additional $189. It's a waste of money and this company is now a scam. Which is awful, because they used to be great.

Takes forever to get a person! Everything is by email or 800 number you wait and wait to get a person working from their home. I called left messages and then had to call back numerous times. I was disconnected with one lady and she never even called me back. One week I waited to be able to just download the forms. Still I can’t download forms. There isn’t a costumer service area and they told me they will not refund me my money, over $700! I have used several agencies. I thought this was one of them. Don’t do it. Keep looking! Seriously!!

Run away from them. Total rip off. They added time by taking a week. A few phone calls with long hold times, a representative who gave completely wrong information. I asked for a manager, they said would call back. A week later with no call. Submitted an email, no reply. Asked for a call by email, no reply. Paid $250 for them to put our trip at risk. Luckily a connection in Congress intervened and had the passport complete in 36hours. Still no call back from fastport. If you need something expedited, contact your representative in Congress. Do not give these people money.

DO NOT USE THIS COMPANY! They are a JOKE! The only reason I gave this company a one star is because they don’t have anything less than that. I paid for FastPort services back in AUGUST 2019. Here it is December and I still don’t have my passport. After all the months, hours on phone, tons of emails, and even Facebook messaging... I thought we finally got things straightened out. I followed all of the directions on the checklist yet today I received a package from FastPort with all of my paperwork in it they sent back because they can’t get organized and keep messing my name up. Their Rep ALICE is one of the rudest people I’ve ever dealt with. I’m missing my second cruise because of this worthless company.

Tried to do this last Friday. I got to the point where the site told me to call. I called several times over the weekend and nobody called me. I arranged a refund with online chat and got an email that someone is assigned my refund. The email had a number to call if I had any questions. I called and left a message on Monday and nobody called me back. It's Tuesday and still nobody has called me. I don't need your services as the airline found my passport Saturday morning. I never downloaded any documents because I was supposed to call. I want my money back and maybe a call with an apology. I paid for the expensive 24 hour service and got absolutely nothing.

On July 19, 2019 I requested a passport renewal which I told would cost $119 and would be charged to my credit card. The next day I called back to cancel the request after finding I could do it cheaper and quicker at the post office. The representative was very nice and told me my credit card charge would be taken care of. In September I received my credit card bill with the $119 charge. Called Fastport and was assured that the credit company would be notified to remove the charge that Friday. Shortly I received a letter from the credit company saying they were investigating a disputed charge of $119 and would temporarily remove the charge. In late October I received a letter from the credit company saying the charge had been reinstated due to documentation from Fastport. On October 23 I called Fastport and was told that someone from billing would call me back in 24 hours and that the credit company had never been asked to remove the charge because Fastport “had been busy”. . I called back Oct. 24, 28, 29 and 30 and told each time that I could not be transferred to billing and they would call me back in 24 hours. I expect I will have to eat $119. Be very wary in using this service.