FastpensReviews of fastpens.com

Response from FastpensSep 9, 2025

Hello, We are so glad to hear you love your new pens! Thank you for the wonderful feedback. Our team is always happy to make sure every detail is just right so that you are completely satisfied with your order. We appreciate you choosing us and look forward to helping you again soon!

Response from FastpensSep 9, 2025

Hello, We are so glad to hear that you had a great experience with our process, from uploading your logo to placing your order! We work hard to make the design and ordering steps as straightforward as possible. Thank you for your wonderful feedback. We appreciate you choosing FastPens and look forward to working with you again in the future.

Response from FastpensAug 26, 2025

Thank you for your feedback! We’re glad you liked the design of your pen and appreciate your honest comments about the writing experience. We’ll definitely share this with our product team to keep improving. If you’d like, our customer service team can assist you with a replacement or alternative option.

Response from FastpensAug 21, 2025

Thank you for your feedback. I’m really sorry to hear about the pens arriving broken and the logo size not meeting your expectations. Your comments on the setup guidance and logo sizing are very helpful, and we’ll make sure to address them to improve the process going forward. Someone from our team will be reaching out to you shortly to assist you with this.

Response from FastpensAug 26, 2025

We’re very sorry to hear that the print quality on your pens did not meet your expectations. At FastPens, we strive to ensure every order is delivered with the highest standards, and we understand how disappointing this must be. Someone from our team will be reaching out to you directly to review your order and find the best solution. Thank you for bringing this to our attention — we truly value your feedback.

Response from FastpensAug 19, 2025

We’re truly sorry to hear about your experience. We strive to ensure that proofs accurately reflect the final product, and we regret that this wasn’t the case with your order. Someone from our team will be reaching out to you directly to review this matter and work on a solution. Thank you for bringing it to our attention.

Response from FastpensAug 26, 2025

We’re so glad to hear that! It makes us very happy to know the gift created such a positive impression. Thank you for sharing this with us

Response from FastpensAug 12, 2025

Thank you so much for your amazing compliment! We’re honored to be considered the best and it’s a pleasure working with you.