FastpensReviews of fastpens.com

Response from FastpensJan 7, 2026

We’re very sorry to hear about your experience, and this is certainly not the quality we strive to deliver. We understand how frustrating this must be. A member of our Customer Service team will be reaching out to you shortly to review what happened and help make this right.

Response from FastpensOct 8, 2025

We’re very sorry to hear about your experience. That’s not the quality we aim to deliver. Our Customer Service team will reach out to review what happened and find the best way to make this right.

Response from FastpensOct 8, 2025

We truly regret that your order was delayed and you didn’t receive a follow-up call. That’s not the experience we want for our customers. Our Customer Service team will contact you right away to make this right.

Response from FastpensSep 29, 2025

We sincerely apologize for the delay and the frustration this has caused. We understand how disappointing it is when an order does not arrive as expected, especially when it was needed by a certain date. Please know that someone from our team will be reaching out to you shortly to discuss a solution and ensure your concerns are addressed. We truly appreciate your patience and thank you for bringing this to our attention. Best regards,

Response from FastpensSep 29, 2025

We sincerely apologize for the frustration and inconvenience you’ve experienced with your order. We understand how disappointing it is when expectations regarding shipping and communication are not met. Please know that someone from our team will be reaching out to you shortly to provide a solution. We truly appreciate your patience and thank you for bringing this to our attention. Best regards,

Response from FastpensAug 21, 2025

Thank you for your feedback. I’m really sorry to hear about the pens arriving broken and the logo size not meeting your expectations. Your comments on the setup guidance and logo sizing are very helpful, and we’ll make sure to address them to improve the process going forward. Someone from our team will be reaching out to you shortly to assist you with this.

Response from FastpensAug 26, 2025

We’re very sorry to hear that the print quality on your pens did not meet your expectations. At FastPens, we strive to ensure every order is delivered with the highest standards, and we understand how disappointing this must be. Someone from our team will be reaching out to you directly to review your order and find the best solution. Thank you for bringing this to our attention — we truly value your feedback.