FastoolNow.com Reviews | Read Customer Reviews of fastoolnow.com

FastoolNow.com Reviews | Read Customer Reviews of fastoolnow.com

FastoolNow.com reviews

344 approved reviews, newest moderated first

Steve F.
Mar 2, 2021
Service as expected
Service as expected. No concerns.
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Ray H.
Mar 1, 2021
Very Prompt Shipping and well…
Very Prompt Shipping and well packaged..Would buy again!!!!
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Jeff
Feb 10, 2021
Reelcraft Really Disappointing
I got a Reelcraft hose reel a few months ago. Customer service has given me wrong part numbers for inlet hose and connectors. The hose reel has rusted and barely moves. Still don't have all the parts to make it work. Will probably throw everything away and built my own hose reel. It may still be faster and actually work. Very disappointed with FastoolNow. Will likely never shop with FastoolNow again and will dissuade everyone I know from using this company.
Response from FastoolNow.comFeb 10, 2021
Hi Jeff - I'm sorry for the issues you had with this reel rusting. I see that you are located just a few miles from the Pacific ocean in California - perhaps a stainless steel reel may be a better option in your use scenario. I think you ordered the reel from Zoro.com according to the emails you sent to us in January. We responded by providing links to the plumbing fittings you'd need to make this work. I'll reach out to you directly and see if we can just replace that reel for you. -Nate
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Phil
Feb 9, 2021
8' level
I ordered an 8' level. Price was awesome and free shipping to boot. When I received it, I pulled it out of the PKG and noticed it didn't have end caps. I emailed them right away expecting to fight . They immediately got back to me let me know where I could find them in the packaging. Yes I was being stupid and they could have let me know that but instead they handled it so kindly and professionally. 👍👍
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Tom T.
Jan 31, 2021
Wish all companies were like them!!
I have purchased hundred of tools in my 40+ years in construction. Some of which left a bad taste in my mouth with the service I received. Now retired and building the shop I always wanted it is a extreme pleasure dealing with the staff of Fastoolnow. Having read a few reviews that others have posted it seams like the is the normal for this company! They’re my go to place for tools and support. Never get the feeling I’m a bother to them when asking their help or opinion. Thanks to all the stall!!
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Richard N.
Jan 17, 2021
Great company to do business with
Great company to do business with. Excellent customer service.
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Bill W.
Jan 15, 2021
Incredible service
Incredible service. I was looking for a band saw and joiner and because of Covid (of course) no one seemed to have one. I found Fastoolnow on the web, and took a shot, about to give up. Nate listened to my needs, and in two hours he found exactly what I needed. The tracking system he uses is pretty good. Lost track in Denver terminal, but, again, in a few hours, he had located it for me. Maybe he is twins as he seems to get so much done. I highly recommend them as a tool supplier. Bill Witt - happy customer
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RICH / T.
Jan 8, 2021
Superb
Superb selections, support, ease of ordering, accuracy, and delivery times.
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