Steve H.
2 weeks before you contacted me about…
2 weeks before you contacted me about the part. unit down over 4 weeks plus how long till we get the parts.
Response from FastoolNow.comOct 16, 2025
Hello Steve - Thank you for your feedback. We are genuinely sorry for the frustration you experienced while waiting for your part. We understand that any delay is difficult when you have a unit down, and we apologize that the fulfillment time did not meet your expectations. To clarify the timeline for this order, it was placed on October 2nd and it shipped on October 16th. We did encounter an unexpected supplier delay. We can confirm your order is now in transit and on its way to you. We sincerely hope it arrives quickly and gets your equipment back up and running. If you have any trouble with the delivery or the part itself, please contact our customer service team directly and we will be ready to assist.