FastmailReviews of fastmail.com

Forgot my password, so I contacted customer support provided all supported evidence it was my account and for the last 48 hours not one of them have replied, I paid for the service that I cannot use and no one there seems to give a damn. I have to say this company is probably the worst I have ever dealt with and now just taken my money without any product to use (essentially theft) They asked me for an updated cell number 48 hours ago and they still have not updated it. GIVE ME MY MONEY BACK

Fastmail is everything gmail and yahoo is not. No advertising, fabulous spam protection and SUPPORT. The interface is far better than gmail. You get out of office or on vacation included. You can set up rules without having to pay extra. Did I mention support? Yes, you get real honest-to-goodness support. Any question, any time. Sometimes I'm stupid and the answer is obvious. Sometimes it's not so obvious, but there are tiers for support and you will always get an answer.

Fast and easy to use without useless features

Fastmail has the best features and by far the best customer service I have ever received. I lost my account to malicious hackers but they were extremely patient and took care of me. Now I’m putting all of my e mails on Fastmail, Has security key as a 2nd factor and you can even build a website on the platform. Unlimited domains too!,,, I love Fastmail. Nobody really want features of protonmail,. Every time I send an encrypted mail I get yelled at due to the encryption… including proton herself….

I've been using Fastmail for several years, and I've always been very pleased with the service. It is easy to use and very reliable. On the few occations where I've had to contact support, I have received quick and competent help.

I just got a bill reminder for my annual charge. And my immediate thought was "oh, that's cool - i like paying this company". It simply works. No drama. I don't have to constantly maintain anything. I forgot how most of it was even set up because it just works and is so far in the background of my life. Everything else just sucks energy and requires another update, another change or terms, or another something. I can only say "thanks" for doing what I need and letting me waste my time on everything else that demands more attention than it deserves.

Have used Fastmail for many years and been very happy until 5 weeks ago when my email stopped retrieving mail from my primary email address. Five weeks have passed and the issue has still not been resolved. Support is unbelievably slow. I have slowly been transferred up different tier levels of support. I am now at Tier 3. My last email to them was sent 12 days ago and I am still awaiting a reply.

I made a mistake with my billing and forgot that it was due and forgot to update my credit card. Customer service rep, George was fantastic. He extended my due date two weeks into the future, with friendly, professional customer service. No guilt trip, or warning; just great service. Here is his response: "Hello, Thanks for reaching out to Fastmail support! I'm happy to help you with this. I've gone ahead and delayed your due date by two weeks, so you will have some extra time to submit payment. You may still get overdue renewal reminders and see an overdue banner on your account, but I can assure you no action will be taken on your account in the meantime. Please let me know if I can help with anything else. Cheers, George" Obviously, it is important to pay for services on time, as that is the exchange and promise that is understood. However, sometimes things happen and it is so nice to do business with a company that is considerate, professional, and also offers great email service. I have only good things to say about Fastmail and I encourage other people to make Fastmail their primary email provider. Nicely done Fastmail!