Email and calendar made better! More productive, lightning fast, simple and built to save you time. Fastmail has been the leading independent email service since 1999.
Fastmail (fastmail.com) has 253 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
fastmail.com
Website
fastmail.com
Category
Internet & Software
Listed on Five Star Index
2026
About these reviews
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The company replied to 40% of reviews.
Latest
Most recent review: October 2026.
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Fastmail is a great and reliable service focused on privacy, which I really appreciate. The only downsides for me are the lack of built-in email translation and the apps. Both the mobile and Windows apps are basically just browser versions and don’t add any extra functionality.
Response from FastmailOct 20, 2025
Hi Andrew, thanks for the kind words! If there's any app-specific functionality that you would like to see, please let our support team know: [email protected]
HV
Helen V.
I have been using pobox.com for years…
I have been using pobox.com for years and then it got taken over by fastmail. I never experienced any problems with pobox.com . Now with Fastmail I am not receiving my emails anymore to my forwarding mailbox and my messages from pobox.com are not going anywhere. It is just a mess.
Response from FastmailOct 20, 2025
Hi, Helen. We definitely want you to be able to receive email without issue! It looks like we replied to both of your support tickets but haven't heard back from you. Can you please check for our replies at fastmail.com/support, and update us there with the troubleshooting details we need? We'd love to help get this sorted for you ASAP.
JS
JS
VERY SLOW customer service
Customer service response time is TERRIBLE!! I’ve been locked out of email and password manager (linked to email) for OVER 30 HOURS!! I can’t access ANYTHING!! How hard is it to reset a password?!?!
Response from FastmailOct 20, 2025
We recognize how frustrating it is to be locked out of your account, and we're really sorry to hear you're dealing with this.
The fastest way to get back in is through our automated recovery tool. We strongly recommend adding recovery contact details. Once those are set up, provided you're recovering via your usual device, browser, and location, you should regain access right away.
If you're trying to recover from somewhere unfamiliar, there's a 24-hour waiting period we can't bypass. I realize that's difficult when you need access now, but this delay is there to protect you from someone else trying to get into your account.
If your recovery information is out of date or if you've chosen to not enter recovery contact details, our support team is happy to help. It looks like replied to your ticket about thirty minutes after we heard from you. The security verification does take time—we must be certain you're the actual account holder. As you noted, lots of important things can be connected to our email accounts, like password managers. So we do prioritize security here.
We know this wasn't the instant resolution you were hoping for. We appreciate you for sticking with us as we work through the process together.
KH
Kerry H.
Worth Every Penny!
I have used Fastmail for years now and absolutely love it and recommend it. Their customer service (on the rare occasions it is needed) is fast and thorough. I run a large ministry at my church, supervising one hundred leaders who shepherd nearly 900 women attending our Bible study. I am busy texting and emailing all day every day. Fastmail's excellent capacity for creating files to store emails, and the advanced search capabilities make it possible for me to keep track of the myriad of communications I send and receive daily. I recommend it to people constantly! My job is a volunteer position, I am not paid staff. But the cost of the paid version of Fastmail is worth EVERY penny!!
Response from FastmailOct 20, 2025
Thanks so much, Kerry!!
DG
Domenico G.
Not what I expected for
I opened an account. I'm interested in subscribing, but how can I consider it if the Android app is absolutely terrible? To activate it, it asks for a phone number to send a text message to. I enter two numbers and receive no text messages. If a paid service provider can't provide a decent Android app, that's a problem for me and doesn't guarantee reliability.
Response from FastmailOct 20, 2025
Hi Domenico! Our Android app does not require activation. Can you please reach out to us at [email protected] so we can help?
IM
IP. M.
I use Fastmail for ages
I use Fastmail for ages, since they take over Operamail. Never ever had any issues so far. As a private person and old school user, I use paid pop3, so I download all my mails and have it on my hard drive. Whenever the Australia Government drives crazy, they can shut down my account without any loss. Some News from Down under sounds a bit weird.
May it is time to reduce my activities on the internet, due to all this ID crap, verification force, data collection nightmare. I'll stay with Fastmail as long as possible but will have a backup place and already have.
RO
Rocky
Super easy to switch from the clunky…
Super easy to switch from the clunky yahoo interface. Mostly automatic, except did have to export my yahoo contacts to a file, then upload to Fastmail.
Can send end and receive using my old yahoo address, so the transition is not so painful, and can be completed at my own pace.
Working inbox window is more roomy and not so cluttered as yahoo, and requires fewer swipes or clicks to see what you want.
Response from FastmailAug 25, 2025
Thanks so much, and welcome to Fastmail!
BE
Belinda
Super supportive, Fastmail take customer privacy, security and support seriously
I have been with Fastmail since the very beginning and have always found them super helpful whenever I needed support. I have just created a new website and had to transfer a domain and then setup the custom email. I knew absolutely nothing when I started. Maya guided me through and I have just now finished the process successfully. Fastmail take customer privacy, security and support seriously and are great to work with. Highly recommend them.
Response from FastmailAug 25, 2025
Thanks so much for trusting us with your email for so many years!