FastmailReviews of fastmail.com

We moved our business mail to Fastmail for better privacy than G Suite. The features are rich and the UI pleasant. And the price is reasonable. The balance between available features and ease of use is very good for us. I think we'll stick with it, at least until one of the end-to-end encrypted providers catches up on UI and features (which may never happen).

This has been a poor experience. Very poor experience.

You find an email provider that is reasonably priced where you can use your own @domain.com, who also emphasize "privacy" on their site and to boot are offering a 30 day trial. Why not give it a try right? After spending some time setting up the DNS and testing out the delivery with some test emails to myself, I was ready to use it for my business. Sent a few business-related items to partners and customers, went to bed, then woke up and checked my email. Now, imagine you are a business owner where email is crucial to your business. It's a revenue driver because without email, it's harder to know what orders or questions your potential customers may have sent. What if one day you could not log in? Well, I couldn't. Why? Because they (permanently) locked it. Of course they did, right? They felt like one of their TOS were violated. Their response was "here are a couple common reasons why others have been locked..." Looked it over none of it applied. It simply tech geeks that think they have more power than they have and abuse it on SMB owners. I know how to get into the mail DNS to change it back to my host server but regardless even if you do, just don't bother and especially if you don't know how, find another provider or stick with your host server. You can't hand over this much sensitive control of your business to these thoughtless individuals at Fastmail. I can't imagaine if someone used their service for longer and actually relied on FM and then getting locked out. I should mention it was all speculative suspicion as in no tangible proof, reason or clarification was brought forward. Just a simple switch at the flick of the wrist and that was that.

For me, the best email service without zero-knowledge encryption.

I have used Fastmail since 2012 when I purchased a family package. I was informed about the first price rise since then back in December and am about to renew. Comparable services look slightly better value at least on the headline stats eg. storage. But typically I do not require that space, if I run out my inbox is overdue a cull. When I consider features I actually use custom - domains, light requirements for static web hosting and a fair amout of aliases to help separate personal contacts from marketeers - it measures up to other offers. I have seriously considered switching but the bottom line is the service has been rock solid. When I read the negative reviews the writers seem to reveal a limit to their understanding. And even criticise Fastmail for measures that protect them and other Fastmail users. I feel very comfortable using a service that enforces T&Cs on sending of spam. Password security is down to you - Fastmail make it easy to secure your account. Specific passwords for logins other than through Fastmail website/app that are easy to rescind and TOTP 2FA. My wife has been happy with it - no mean feat, the mobile apps are great (although if I deduct 0.5 stars it would be because they don't work offline). The one incident in all that time was user error when my wife accidentally deleted her inbox. Fastmail made it trivial to restore from the backup. I will continue to use the service and would highly recommend it to anyone in doubt.

People need their head examined if they pay for this dog****, dodgy email service. Free GMail, Outlook, YMail and other free services are so superior, faster, more secure mail with more features.

It's good I've been using it a long time a little bit expensive but worth using custom domains very useful

Fast mail has wonderful people when you begin but when you discover they are ripping you off they suddenly have no one that can understand you and can’t find your account but there auto system has already told you all your information run away as fast as you can