Fastest VPN Service, Secure & Anonymous with Best Security Features. 24/7 Support & Apps Available on Mac, iOs, Android & Windows with Money Back Guarantee
FastestVPN (fastestvpn.com) has 723 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
fastestvpn.com
Website
fastestvpn.com
Category
Internet & Software
Location
Los Angeles, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 30% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
with fastest vpn ( paid service ) i get 5.19 MBPS
with proton free service i get 17.7 MBPS !
thats astonishing !
how can they justify such 2003 level of MBPS
Response from FastestVPNOct 20, 2023
Dear Valued Customer,
Please email us at [email protected] with your concern so we can help you with it.
PO
Polinus
Farewell fastestVPN
Don't understand how this VPN gets 5 star reviews, I like others purchased the lifetime subscription years ago and recently received an e-mail to upgrade my subscription
I only bought this VPN as an alternative to another lifetime subscription from another provider that I purchased years ago & who thankfully so far have honoured the lifetime subscription, I went on fastestVPN straight away & could not even connect, everything I tried & all the links i clicked on just came up with an error, cannot connect!
It was obvious I was blocked from using the App as everything else worked fine including other VPNs, undeterred I rang the helpline and was put through the usual rigmarole of do this & do that, try this, try that untill after a few days of emailing, I said you have blocked me, to which the helpline operator said,we don't do that.
I decided then to cut my losses & put it down to a bad experience as I was getting nowhere.
Please don't give the preplanned/preprinted reply you have left for other previous lifetime subscriber's.
Goodbye fastestVPN, I wish I could say it has been a pleasure.
Response from FastestVPNOct 20, 2023
Dear Valued Customer,
Please email us at [email protected] with the context on problem which you are having with FastestVPN so we can help you with it.
KS
Klaas S.
Breach of trust and contractual agreement
I purchased a lifetime license from FastestVPN in 2018, believing in the promise of "lifetime" access to the features available at that time. Fast forward to 2023, and I find that they have unilaterally restricted access to essential features like the WireGuard protocol, specific streaming servers, P2P, and D-VPN.
Their justification? Changes were made post-2022, and now, their earliest and most loyal customers are being penalized. We're being asked to pay additional fees for a "Pro Version" to regain access to features we originally paid for. This not only feels like a breach of trust but also a breach of our original contractual agreement.
While they might see their offer of a Pro Lifetime for an additional $20 or a Monthly Pro for $2 as a concession, I view it as an unwarranted financial imposition. The introduction of a two-tier system further diminishes the value of the original lifetime license.
I am profoundly disappointed with FastestVPN. They have not only compromised the trust of their long-standing customers but have also shown a lack of integrity in upholding their end of the agreement. I urge potential customers to think twice before committing to their services.
ADDENDUM AFTER READING THEIR REPLY:
Your response is not only disheartening but also a blatant disregard for the concerns of your long-standing customers. Let me reiterate my points, as it seems they were not fully grasped in my initial review.
Definition of "Lifetime": When I, along with many others, purchased a lifetime license in 2018, it was with the clear understanding that we would have "lifetime" access to the features available at that time. The term "lifetime" does not come with an asterisk that allows you to redefine its meaning at your convenience.
Restriction of Features: You claim you haven't restricted any "old features and country servers." However, the WireGuard protocol, certain streaming servers, P2P, and D-VPN were all part of the package when I made my purchase. By restricting access to these features now, you are effectively altering our original agreement.
Penalizing Loyal Customers: Your decision to impose additional costs on those who purchased subscriptions before July 2022 is not only discriminatory but also a slap in the face to your most loyal customers. We supported your business when we chose the lifetime license, and now we're being asked to pay more for features we were initially promised.
Financial Imposition: The introduction of a "Pro Version" with additional costs, whether it's $20 for a lifetime or $2 monthly, is an unexpected and unwarranted financial burden. We did not sign up for this when we committed to your service in 2018.
Your dismissive response only solidifies my disappointment and the feeling of betrayal. I urge you to reconsider your stance and truly value the trust and loyalty of your customers. Actions speak louder than words, and right now, your actions are speaking volumes about how little you value those who have supported you from the beginning.
Response from FastestVPNOct 11, 2023
Hello,
We haven’t restricted any old features and country severs. The only features that were restricted are WireGuard protocol, few streaming servers, P2P and D-VPN. These updates were made in 2023 and we are providing these features for $40 Lifetime users. Only the old users whi bought subscription before July 2022 will require to get Pro Version, the Pro Lifetime is only for $20 USD and Monthly Pro is for $2 USD. With the Pro version you will also get 40+ Pro servers in the app.
UPDATE:
We are sorry to hear that you are dishearten with from us. We would like to inform that you still have the access to servers, protocols ans service for you paid in 2018 and we have not restricted any old feature.
We added new features in 2023 such as Wireguard, DVPN, P2P and few Streaming servers that cost us heavily. And we are not asking to pay Higher price from our old and loyal customer. The new lifetime subscription price is $40 USD, but to provide these features through a Pro subscription to our old and loyal customers, still leaving it affordable.
Please contact us so we offer you some discount and make it better for you: [email protected]
Regards.
Followup:
Dear Valued Customer,
Sorry for the inconvenience caused to you, please contact us at [email protected] so we can accommodate and assist you with the issue.
NB
N B.
Refusing refund despite promising refund
I ordered a sub on 22nd September but immediately realised I didn’t need it as I had another account elsewhere.
I contacted the customer service team to request a cancellation and refund which they said they’d do within 3 days.
I chased up again on 26th but again was told it would be another 3 days.
Chased again on the 3rd October and got a reply to say they’d sort it.
Now it’s the 6th and no refund.
Proceed with care with these people as they seem to like stringing people along and not doing what they say they will do.
Update 06/10: A few hours after posting this review the refund was processed…
Update 20/01: Despite the fact my review states the issue was resolved fastestvpn are asking for my order number so they can resolve (otherwise my review will be taken down within 3 days). Maybe this is a deliberate tactic to get bad reviews removed.
Update 23/01: Someone from fastest vpn called Chuck Rivers is bombarding me with messages asking me to change my review. The review is fully up to date and accurate already. No updates are required.
Response from FastestVPNJan 19, 2024
Dear Valued Customer,
Sorry for the inconvenience caused to you, please contact us at [email protected] so we can accommodate and assist you with the issue.
Update 23/01: Dear Customer.
Chuck Rivers is our Customer Support Success Representative and he reached out to you because your refund issue was resolved. Since your issue was resolved and due to that he requested to update the review accordingly.
CL
Carl L.
fastestvpn NO REFUND
Contacted fastestvpn about issues loading, not happy with the speeds either, asked for my guaranteed money back within 15 days, this was within 24 hours, they will not refund me, just keep asking questions about what's the issue, I would never buy again!!!
After posting on here, they say they have issued a refund, not yet received, I will update if it appears.
Response from FastestVPNAug 30, 2023
Hello Carl,
We would like to inform that our support team was trying to help you. Although your refund request was already forwarded to the billing department and we confirm it to you on same ticket # 15486.
Update 1: As we mentioned in our response that refund process takes 3-5 business days.
Regards.
HK
Hemant K.
Don't Buy this Useless FastestVPN
FastestVPN is an entirely useless vpn. I have been using it for the last 12 to 13 months. I am disappointed by this. I waste 1 hour every day trying to connect to the fastest server. Its software hangs whenever I try to connect to the server. Sometimes, I get only 1-5 Mbps speed though I use 200 Mbps internet.
I have also tried its Chrome extension. Everything sucks. Totally waste of money.
I had bought its lifetime plan, but now I think I made a mistake. I am now considering getting a VPN from another company so I don't have to waste my time on this daily.
Response from FastestVPNAug 30, 2023
Dear Valued Customer,
Please email us at [email protected] with your issue so we can help you with it.
Follow-up:
Dear Valued Customer,
Sorry for the inconvenience caused to you, please contact us at [email protected] so we can accommodate and assist you with the issue.
BE
Benchan
Bought a “life time” subscription but…
Bought a “life time” subscription but the company has now limited access to my so called life time subscription by introducing new restrictions.
Now my paid subscription is totally unusable.
Avoid this company like the plague. Your subscription will work for a while but be warned, they will start internet restrictions gradually and before you know it, you will have to pay a fortune to “subscribe” to a newer expensive plan to use any of their service, despite your purchase of a so called life time plan.
This company IS a FRAUD.
Update Jan 2024:
This company is definitely dodgy. The company is requesting an order number for this lifetime plan, which I purchased three years ago - does anyone really keep the old emails that long?? This is clearly an attempt by this low ball company to have negative reviews removed from Trustpilot by claiming that this review is fake. This is not. TAKE MY WORD, DO NOT EVEN THINK OF PAYING FOR THEIR SERVICE.
Response from FastestVPNAug 30, 2023
Update Jan 2024:
We would like to inform you that we asked for the information so we can contact you via email. You shared the email and we have sent you the email with an update that your subscription has been upgraded. You are also requested to please check your email.
Regards.
YA
yash
Their VPN app most of the times doesn't…
Their VPN app most of the times doesn't work on the Windows 11 x64 platforms. Needed to install an age old version to workaround but even that doesn't work effectively.
Connection to VPN Servers is even more horrible.
It's simply a waste of time and money.
Response from FastestVPNAug 30, 2023
Dear Valued Customer,
Please email us at [email protected] with your concern so we can help you with it.
Followup:
Dear Valued Customer,
Sorry for the inconvenience caused to you, please contact us at [email protected] so we can accommodate and assist you with the issue.