FastestVPNFastest VPN Service, Secure & Anonymous with Best Security Features. 24/7 Support & Apps Available on Mac, iOs, Android & Windows with Money Back Guarantee
FastestVPN (fastestvpn.com) has 723 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Claim this listingInternet & Software · El Monte, California
Excellent
Internet & Software · Los Angeles, California
Excellent
Internet & Software · San Francisco, California
Excellent
Internet & Software · San Francisco, California
Excellent
Showing 57 reviews with 4 stars · Clear filters
Vish
When any issue is faced, the customer service is quickest to reach and they go above and beyond to resolve the issue. One star lesser for having to contact customer service frequently. There is stability issue time to time. But overall Happy for the price paid for lifetime subscription.
Kevin O.
Update 21/9/24: Apparently the account termination was a 'technical mistake' and they reactivated my account. So that's good. Original Review: I bought a ‘lifetime’ subscription in 2021 and today they terminated my account with no explanation.
Response from FastestVPNSep 17, 2024
Hello, Apologies for the inconvenience you faced with FastestVPN. Could you please email us at [email protected] with the email you used to purchase the VPN subscription so we can look into your problem? Regards. Update 9/19. Hello, I see that your account issue was resolved and your email was also responded. Could you please check your account now. Regards.
Mahdi C.
I had some issues with the vpn, contacted their customer service, they were very responsive and very kind, everything works fine now
Response from FastestVPNJul 30, 2024
Hello, We apologize for the inconvenience you experienced with FastestVPN. Could you please email us at [email protected] with the email used to purchase the VPN subscription so that we can look into your problem? Regards.
Bob
I am a lifetime member since going on 3 years. FastestVPN is not the best but its not the worst experience. It works I have used the OpenVPN, Router and App for Windows 10-11, I recently did a chat for first time cause vpn service was not working, they fixed me up had me going again in no time.
Hans van K.
They offer very attractive lifetime subscriptions, however nowhere is mentioned that there is a PRO version, which costs $2 a month extra, and gives you the benefits you need as a minimum, like split tunneling, faster speed connections, all streaming channels supported. Update: 1 September 2023 After mail contact with support, the outcome was that this is their normal way of doing business. Meaning the one star review still stands. Update: 19 January 2024 Again contact with Support of fastestvpn, and they understood my concerns. Although still not 100% correct, they helped me very well, and I'm happy and will increase my star level to 4.
Response from FastestVPNAug 30, 2023
Dear Valued Customer, Please email us at [email protected] with your concern so we can help you with it.
Apprentice Village I.
Bought a lifetime plan several years ago. Have had to contact company only twice since then. Today couldn't get VPN to connect; contacted company via CHAT. Technical support was pretty quick, and after several tries -with different methods- bottom line was that my password was no longer recognized. Set a new password, and the problem was gone. NOTE: Since my initial use of this system in 2019 (??), connections are easier, and speed has increased. You might be just as pleased wit this service as I am.
gary B.
I've used it for 3 years with mostly 3rd party android apps for movies and tv. One day at work our vpn went crazy, and I downloaded fastestvpn for me, then a few friends and it worked flawlessly on windows. Our IT team took hours to fix their problem and seemed confused that I was able to overcome it. 3 years and still going strong...Feb 2023
Jules C.
Couldn't reset my password, contacted support through chat and Alden fixed my problem instantly. Support was 5 stars, but I'm giving 4 stars for the system that didn't let me change my password automatically. Thanks Alden.