FasterPayReviews of fasterpay.com

THEY ARE HOLDING MY FUNDS FOR NO REASON! 05/12/2022 - Funds are still locked, they are holding funds which do not belong to them they are continuing to ignore my messages. STAY AWAY FROM FASTERPAY!!! Reviews here prove that they they should not be trusted. 18/10/2022 - Update: Still unable to withdraw my funds and they are not responding to any of my messages for over a month. 18/09/2022 - Last heard from them after providing them the documents they requested for their review: "We will be looking into the provided documents and get back to you again." I Have been using Fasterpay for several years, Never had any issues with them. Until a week or two ago where they asked me to provide documents, which I did. Shortly after that I received the following message from them: "Your business profile has been reviewed and approved again, we appreciate your usual cooperation." I then tried to withdraw funds from my account and noticed that Withdraw/Send money functionality has been disabled. I messaged them again and to my astonishment they wrote: "Regarding your inquiries, our banking partner cannot support your business model anymore, therefore, your project has been requested to get turned off for credit card processing. In the meantime, you can continue using the alternative payment options which your business is already enrolled for. Also, note that the funds will be on hold till we review your account again and reach out to you as soon as we have an update." 90% of the funds were not even processed using credit cards to justify holding my funds. I will make sure to warn everyone about them until they let me to withdraw the funds which belong to me and my family!!! AT-220621-EMGT / AT-220906-GMJ0

I've been using them without a single issue for a year or so, and not a single chargback request, etc. So a perfect customer for them. The payment processing just stopped working without any notice from them, and all my hard earned money is frozen on their platform. The support responded after a week stating that my money is on hold and they will reach out to me sometimes? I see the same going on in all recent reviews, so guys let's start a discussion on reddit or somewhere, and do something collectivly.

I have been working with you since January 2022 and today my patience has come to an end. For all the time of working with you, there were not even weeks that something did not break or fail on your part. Often you charge my buyers and tell them that the payment failed and after a few hours this payment is credited, but by that time the buyer has made another payment and this leads to duplicate payments. The last time you disable the send-out of funds from my account without any reason was due to some kind of proceedings with your partner bank. Yesterday, all transactions disappeared in my personal account and appeared after a few hours. But today's incident I will not tolerate - you stole $1,000 from me. On what basis? Why is your support team not responding for several days? Do you realize that you provide a HORRIBLE level of customer support? I work with different payment acceptance services, but you are ranked last in all criteria. Customer support is 0, payment acceptance is 0. Have you started stealing yet? UPD: 6 September 2022 You are lying even now. You still haven't answered any of my questions. I have been waiting for 5 days for you to answer on what basis you stole 1000 USD from me and transferred them to Rolling Reverse, if you always take money to Rolling Reverse from each payment. In fact, you stole this money because it was already in the main balance only because I did not have time to transfer it to the company's bank account. I'm wondering what you would do if I managed to transfer this money to the company's bank account. Would you rob someone else? In addition, I still have not received an answer to the question of when all the money in the Pending status will be settled - for more than a month this amount has only increased and you do not transfer this money to the main balance. And I'm really looking forward to hearing about Rolling Reverse on the old account. Officially, you declare that Rolling Reverse is frozen for 6 months, but more than 6 months have passed and you do not unfreeze more than 3000 USD that you have got to Rolling Reverse. Let me know when the entire Rolling Reverse on the old account will be completely unfrozen. And since you do not answer in the Chat and Support section, let's arrange public hearings. Waiting for your answer here on trustpilot. UPD: 11 September 2022 And so, on the 11th day after the problem arose, I finally received intelligible explanations about the current situation from the FasterPay support team. If the support service worked as they say - 24/7, then perhaps this review would not have been published!

Payment is left pending with absolutely no information about it. Not even a way to reach through support, as it seems no one will respond. Bank says money has been sent, second day with nothing received in the account. Edit: As a response to your response, the ticket has answered with ''Duo to an ongoing technical issue with our partner, we won't be able to process payments. We will inform you once we are functional'' Your response states I was not charged, but my bank says money has been transferred to Fasterpay. I also have the information from my bank. The ticket doesn't say anything about the money or if it will be refunded.

I've been using them for some time for card processing, and they were fine. But in the last month or so, the payment processing just didn't work. It took me some time to notice that, and I lost a lot in the missed sales. I wanted to withdraw MY money from the Fasterpay account to my bank account, and that feature doesen't work as well!!! So I believe it's a fraud. NO RESPONSE FROM CUSTOMER SUPPORT FOR OVER A WEEK! WHAT A JOKE OF COMPANY!

I have used Fasterpay since 3 years and there have never been any problems. But suddenly my account is frozen without any notice and after 2 weeks I have received the answer that my business type is not supported. But it hasn't been a problem for 3 years. I still have hope to get this problem solved.

Have had my payments declined and told to try again in a few days for 2 weeks now, sent a ticket to them 2 weeks ago when this started and they still haven't responded, looks like they are too busy trying to defend themselves from being told they are incompetent than to do their jobs. Why does my payment keep being declined all of a sudden? I am verified and made plenty of other purchases thru faster pay then just one day you decide to stop taking a debit Mastercard and refuse to respond to tickets? Losers! It's amazing how many times faster pay has come here to defend themselves in the last 2 weeks but can't take the time to answer customer tickets? I hope they don't wonder why people are complaining about them.I think it's time to start complaining to the business that uses them so they drop them and get a better company. Finally they responded after 2 weeks and said try again next week, no explanation as to why then I tried loading money again and it told me it wasn't available in my country....I live in Massachusetts USA

POOR CUSTOMER SERVICE, THEY HOLD YOUR MONEY and IGNORE YOU. To Faster pay: I will write a review each day that you guys keeping my money it’s been already few weeks and looks like you still reviewing my case??, this is the only solutionI found as you keep delaying and ignoring my messages that I write on the chat of the fasterpay website, unbelievable , shame on you Faster pay, SHAME ON YOU)