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FasterPay (fasterpay.com) has 159 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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Showing 116 reviews with 1 star · Clear filters
Sirivudh
Waste of time. Seemingly has payment processing issue since October 23. What's the point of using a payment service that keeps on having issues with processing payments?
Response from FasterPayJan 29, 2024
Hi Sirivudh, There's no FasterPay account under the email address you provided. Also, you haven't reached out to us yet about this issue. Contact us directly at [email protected] so we can help you resolve your concern.
Flex Ç.
J'ai suivi vos demandes et explications mentionnais sur le ticket AT-231214-TGR7, j'ai fait le webhook et les api key toujours pas de compte vérifié et ouvert. C'est long, il n'y à pas de fin
Response from FasterPayDec 29, 2023
Bonjour FlexÇok, Votre candidature a été reçue. Voir le ticket AT-231227-NX3W pour les documents requis que vous devez soumettre.
thomas H.
I gave them my card details, but "unfortunately" they could not process the payment at the moment...then I don't want to be registered with an account, but can't get in touch with customer service to delete...and there is no delete-button REPLY/update from me: Well, I had the payment as single purpose, and as it didn't work and I wasted a lot of time, I think 1 star is the right score - no, it's probably not a scam, but the thought popped up, as it is very hard to delete your account: it takes a chat correspondance that spans for days - don't go there!
Response from FasterPayOct 1, 2023
Hi Thomas, Due to an ongoing technical issue with our partner, we're not able to process your payment at that time. Also, your account was already deactivated as per your request through ticket #120659. If you encountered any scam while using FasterPay, respond to your ticket with the proof so we can resolve it.
Manhwa B.
I uploaded my documents to verify my account like 2 weeks ago, yesterday they told me that my documents were pending/rejected I asked why, nobody replied, opened like 10 chats and still no reply and closing the chats after 1 hour without prior notice, without any help. Searched for the restricted business models, still not a single clue of why my business is not being approved since I SELL BOOKS, not any of the items in the category of the provided items they have. Many of my chats are: AT-230829-PH7L AT-230829-4EOV AT-230828-KQOM AT-230828-Z1AN AT-230826-2FO9 …
Response from FasterPayAug 30, 2023
Hi Manhwa, The details about your application were sent through the main ticket AT-230821-TYCQ. Duplicate tickets are closed to avoid multiple communication and confusion with the application.
Suleiman M.
Very poor support experience. I uploaded all the documents that they were asking. Nevermind the fact that they were rejected, I just asked what was the issue and how I could fix it, but no response. Wrote support again, still no answer. ery unprofessional.
Response from FasterPayAug 27, 2023
Hi Suleiman, FasterPay does not provide services to certain categories of business models. Visit https://www.fasterpay.com/restricted-business-models to know more.
Asif Ahmed S.
I made a new account. All of my paperwork and personal and business information have been submitted. Then they request that I present them with a genuine selfie of myself and my ID. So I did. They continued to ignore me despite my extensive responses to all of their inquiries. It seriously infringes upon people's privacy and is unprofessional. Such a thing has never happened to me before. I've sent several messages, but no one has replied. I advise everyone to use other companies because they are more dependable and superior.
Response from FasterPayAug 6, 2023
Hi Asif, You did not respond to the email we sent requesting the ticket details in order for us to investigate your concern. You may edit your review and add your ticket number or the email address associated with your account so we can assist you and resolve your case. We are not infringing on our user's privacy. All user information is transmitted and stored in the most secure, encrypted manner. We are compliant with the strictest card protection policies and are PCI DSS Level 1 Certified, the highest level of compliance available.
Konstantin D.
Sent money to my friend, and they never arrived. Customer support only gives a self-made "invoice" that I can't show to the recipient's bank (cause the "invoice" doesn't have ANY useful information like date, transaction number, etc.) and they also refuse to contact the sending bank (which is "Caixa Geral de Depósitos") and refuse to provide me the payment confirmation from the bank. There's no chance to _talk_ with support cause they just closing tickets after the first meaningless reply. In fact, the money are just stolen. Trans. ID SM-230414-9582.
Response from FasterPayAug 17, 2023
Hi Konstantin, For the payout ID SM-230414-9582, the amount has been successfully refunded to your FasterPay wallet.
Nerdy S.
They Rejected My Business Model Review And KYB Verification
Response from FasterPayJun 26, 2023
Hi Nerdy Shirts, FasterPay does not provide services to certain categories of business models. Check your ticket for the specific reason why yours was rejected. Visit https://www.fasterpay.com/restricted-business-models to know more about restricted business models.