Thank you so much and I appreciate you always getting back to me so promptly! If I ever need to use your services again I will feel comfortable. Good customer service!
Response from FasterPayApr 28, 2022
Hi Hanh,
Thank you for your kind review! We continue to work hard to meet expectations like yours, and we are happy that we hit the mark for you.
If you need assistance with your future transactions, you can always contact us via email at [email protected] or through our Facebook page: https://www.facebook.com/fasterpay.ltd.
We look forward to seeing you more on our platform.
VR
Vladimír
Support and chat
Really helpful support/chat and their members. Very fast reactions, they explain everything in a clear and understandable way. Very polite and professional communication. Giving 5 stars, I encountered no problems at all.
Response from FasterPayApr 15, 2022
Hi Vladimir,
It is wonderful to hear that you received a great service from our team! We work hard to deliver the best service possible, and we will make sure to keep it that way.
Should you need assistance with your transaction, please contact us through Facebook at https://www.facebook.com/fasterpay.ltd/ or email us via [email protected].
Thank you again for your feedback!
AY
Ann Y.
Good multicurrency wallet
I use Fasterpay for buying some stuff abroad. I like instant top ups from Ukrainian cards, no problem with creating multicurrency wallets +pretty good exchange rates inside of app. I've had few cases when the payments were just declined without any explanations, but since it happened just few times for about 8m of using app, i didn't bother myself with investigating
Response from FasterPayApr 1, 2022
Hi Ann,
Thank you for stopping by to leave us a review!
We are happy to hear that you are enjoying the services we offer. FasterPay was designed to enable you to go global. You can top up your account, withdraw funds and transfer money in 16 different currencies. Here’s the link to learn more about our services: https://www.fasterpay.com/products/personal/multi-currency-account.
If you encounter difficulties with your future transactions, please don’t hesitate to contact us via Facebook at https://www.facebook.com/fasterpay.ltd or send us an email through [email protected]. We will be glad to assist you.
VM
Vin M.
Very underrated app!
The app is easy to use and have cool features wherein I can use it wherever I’am like the currency conversion feature!
Response from FasterPayApr 14, 2022
Hi Vin,
Thank you for your kind review.
That is true! You can easily use the FasterPay wallet to convert currency. We support 16 global currencies within a single account, and the conversion is instant. You pay only one account fee – and nothing extra.
We have other features that you might find helpful: flexible top-ups, digital wallet transfers with low commission rates, and more (for more details, visit our site [https://fasterpay.com/](https://fasterpay.com/)). And don’t forget that you can download our app for easier access to all the features – no matter where you are.
Should you need assistance with your transactions, we encourage you to contact us through the ‘Chat & Support’ section in your FasterPay account or via Facebook at https://www.facebook.com/fasterpay.ltd/.
We look forward to seeing you more on our platform.
AA
Ahmed A.
very user friendly app.
very user friendly app.
TP
Treb P.
Nice app
Nice app! It is user friendly and I easily finished my fund transfer.
KD
Konstantin D.
Awesome app
Awesome app! Nice design and easy to use. Much better than my stupid bank
Response from FasterPayApr 13, 2022
Hi Konstantin,
We are glad to know that you've enjoyed using the FasterPay app! That's right: you can use your FasterPay wallet to pay for online transactions and send money to banks and other FasterPay wallets with ease.
We encourage you to visit our website to learn more about the wallet and its other features: https://www.fasterpay.com/support#personal/fasterpay-e-wallet/.
If you wish to receive assistance from our support team, you may contact us via email at [email protected] or through Facebook at https://www.facebook.com/fasterpay.ltd/.
Your feedback is greatly appreciated.
OS
okorafor S.
My experience may not necessarily be yours
Well I've seen a lot of the issues here and they can be treated as such:
* Don't deposit until you're fully verified, and yes it can be a painstakingly long process when even more bizarre requirements them most other fintech ask for.
* Even when you deposit, make sure you don't void any of the policy, that will most definitely constitute a nuisance
* When in silence mode from their mail ticketing customer service,. kindly hop onto their Facebook platform and get help, believe me that works like a charm, you can't send message to their Twitter account, that would have been helpful too...but Facebook is a good place to reach them...in minute tops 45mins, in fact it has never taken that long
Response from FasterPayMar 17, 2022
Hi Samuel,
Thank you for your fair review of our service.
We understand that our verification process is quite more difficult than you have expected. We can assure you that our strict review in verifying your identity is only to protect you, as an account holder, from unauthorized fund transfers and to protect businesses from possible fraudulent activity, too. We have an explanation about the verification process in our support center: https://www.fasterpay.com/faq. If you provide all the required documents, the verification will be easy.
We completely agree that it is better not to deposit funds on your account until you complete the verification process. Thank you for understanding! Following the policies is essential. We put lots of effort into ensuring your money is safe and protected, and refusing to follow the procedure might make the deposition process even longer.
Additionally, we apologize that our team cannot respond to your inquiries via email as fast as we’d love to. But we can assure you that we are working on that. Meanwhile, our customers may contact us via Facebook for faster communication – which is exactly what you did.
Thank you for your opinion about the issues you experienced with our service. Have no doubt, we are working on that.
If you have any more questions, don’t hesitate to contact us via your FasterPay account or Facebook.
