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FasterPay (fasterpay.com) has 159 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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Showing 116 reviews with 1 star · Clear filters
Quality X.
Garbage custom support they never respond to my messages
Response from FasterPayMar 11, 2022
Hi Quality XS, We tried locating your account to be able to provide further details on the case. But we could not find any match. Please specify your ticket number so we can take immediate action. You may send us a direct message via Facebook at https://www.facebook.com/fasterpay.ltd or use the 'Chat & Support' section in your personal FasterPay account.
alexzy E.
Scam Scam guys run this site is a scam I register got verify then i tranfer 80$ to it today 26/01/22 even though they charge me for tanfering till now I they refuse me to access the fund wrote several mail more than 20 begging them no body responded to me pls guys this has thought me a very good lesson to always review a site before carrying out transaction
Response from FasterPayFeb 18, 2022
Hi Emmanuel, Top-ups to your wallet may take up to 3-7 business days depending on the processing time of the account where funds come from. Your funds became available on February 1 which is within the normal processing time. Our team has been in constant contact with you through ticket 65429 and has not left your inquiries unattended. We appreciate your cooperation in the verification process, which is required before you’re able to transfer money from your wallet to any bank account. You may now send money from your FasterPay wallet to your bank account or other wallets with ease. If you need further assistance with your FasterPay transactions, please feel free to email us at [email protected].
Khalid D.
They refunded me after much pressure, at the first time themselves claimed that they cannot return the money back to my card, seeing that I am not going to agree with that non sense, later refunded me back, which took about 2 month
Response from FasterPayFeb 4, 2022
Hi Khalid, We can see that you intended to transfer your FasterPay wallet balance to a bank account. Such transactions are subject to strict review. We needed to confirm your identity to protect you from unauthorized use of your money. Unfortunately, the documents you provided did not meet our requirements - which differ from one payment service provider to another. Section 2 of our Terms of Service (https://www.fasterpay.com/terms-of-service) describe such requirements. This also means we can no longer provide you with further services. To proceed with a refund of your available balance, please convert the money back to USD as it was the original currency upon deposit. Please follow these instructions to convert your money: - Open your FasterPay account and go to the “Send Money” section. - Choose the account you want to convert money from (EUR wallet) then choose the currency you want to convert to (USD). - Please enter the one-time code that will be sent to your email address. If you have further questions about this matter, please let our team know through ticket 62486.
Paul O.
This is a scam site, I was able to deposit on my account but after trying to send out they cancel my request telling me to upload further documents, which I have done it’s been 17th of Jan. This is 23rd till they only reply and say they’ll get back to me shortly, but they never get back to me… please everyone avoid this site, they take your money and never respond to your complaints…
Response from FasterPayFeb 4, 2022
Hi Paul, Transfers made from FasterPay to any bank account are subject to strict review. We verify your identity to protect you, as an account holder, from unauthorized fund transfers and to protect businesses from possible fraudulent activity, too. Our team has been in constant communication with you since you initiated a payout on January 17. You only managed to provide a complete and valid set of documents by January 27, and that’s when your account was fully verified. We appreciate your cooperation throughout this process. You may now initiate a transfer from your wallet to your chosen bank or other FasterPay wallets. If you need further assistance, please let us know through ticket 61387.
Nikita S.
Using this service - completely waste of time, I warned you. I registered here to write it
Romaine D.
don't waste your time with these guys, customer support is very bad
jay
somehow they got my credit cards and billed me for services that i never signed up for they are a scam service.
Christopher M.
Site that used them, bills in euros, I checkout and pay and everything say euros but then I'm charged in dollars costing me more. luckily its minimal with the card I used, but could of easily cost me more.