FARUZOReviews of faruzo.com

I ordered my daughter and nieces matching necklaces for Christmas, and never received them. And never heard back from them either! $58.50 wasted!!

I order a necklace for my sister and she has not recieved it as of yet I feel like this company is a scam because they have not sent me a tracking for me to track the progress of its arrival

Was not happy with the grandmother bracelet. They refused to send me a mailing label so had to pay 20.00 to mail to Jerusalem. I have been tracking and still not delivered. The company does not care, and so now I am out almost 100.00. No bracelet either, and just want a refund. I mailed this on 2/8/24.

Customer service has not been responsive! I placed an order Nov. 30th and have not received any updates or items! I’m heartbroken these were gifts and now I don’t have time or money to replace them. DO NOT TAKE the risk and order from this company.

I'm still waiting on my item. Paid for express shipping that was 10 days ago. Never even updated shipping info until I reached out to pay pal, then I received an email w shipping information which only said the label was created. Such a HUGE DISAPPOINTMENT!!

I ordered a 22-inch chain and after several weeks I was informed that they didn't have that chain in that size. I was offered an 18-inch chain which I declined and asked for a refund. I received an email stating that my refund was processed. As of this review, I haven't received my refund

Wrong length was sent and dimensions were a little off (I only complained about the length I forgave them about the pendant dimensions because it happens) they said no problem just return it and we’ll fix it. well I returned it and 3 months later still no item. I Had to open a claim with PayPal because they started to not reply to emails that I would send requesting an update. They also ignored paypal’s request and Thank God PayPal is refunding my money. If I hadn’t used PayPal to purchase the item, I’m assuming they would have just kept the money and never send the item. Essentially fraud.

Today I will rate my experience with a heavy heart and full of disappointment. first of all, its my second time to order from Faruzo. My first order was very nice. It was my first order of dream catcher bracelet. I loved my very first experience. Faruzo gave me almost 2 free tennis bracelet for the consecutive months before my 1st purchased. I was very happy at that time. And very thankful for such blessings from them. Until this day come. I tried purchasing my 3rd tennis bracelet, it was the 3rd because the 2 are almost free. this time I bought the tennis bracelet using my credit card. I did wait for it for couple of weeks before Faruzo given me an update. I begged couple of times to give me the tracking number. This time Faruzo is been so slow in replying to all my mails. They almost respond to me after 2 - 3 weeks with the same sentences. To my shocked they gave me the tracking number which is lost. Yes my Parcel is lost somewhere and I waited for almost 1.5 months for it, until I realized it was never coming to me. I email Faruzo multiple times. And I only got the same reply from them. to my added disappointment, They offered me a refund instead. Now again the same tactics of waiting for the respond. Until now my refund is still not happening. They told me that all my email were sent to spam folder that's why they could not respond on time. But I wonder why my mail got into spam? I am only asking for the tracking number at that time. Now I am rating 1 star because of all this experience. I will not return here anymore. [Order #22375] (January 12, 2023)