Richard H.
Customer service is outstanding
Customer service is outstanding, they worked tirelessly to help resolve shipping problems. Greater care was needed on my part. I thought I had ordred a ditch mower but recieved a side shift mower which I should have caught in the paperwork. PTO shields prevent pushing pins and transmission check is not accessible for routine checks.
Response from FarmryOct 23, 2026
Hi Richard, We really appreciate you sharing the details of your experience. It’s great to hear our customer service team was able to stay with you and work through the shipping issues. We also appreciate your feedback on the mower itself. Your comments about the PTO shields and transmission check access are helpful, and we’ll make sure they’re shared with our team for review. We hope you’re able to get plenty of use out of your mower going forward. Best,
