FarmryReviews of farmry.com

Response from FarmryJul 3, 2026

Hi James, thank you for taking the time to leave a review. We're glad to hear you're happy with the mower itself, but we're sorry the replacement hammer sets weren't included as expected and that you haven't received the support you were looking for. That's certainly frustrating. We'll review your order and have a member of our team contact you to get this resolved as quickly as possible.

Response from FarmryJul 4, 2026

Hi Alex, Thank you for sharing your detailed feedback — we’re sorry for the issues you experienced with both units and the frustration caused during assembly and follow-up. We’ve shared your comments with our product team, and our support team will also follow up with you directly regarding the photos you provided. We appreciate your patience and the opportunity to improve.

Response from FarmryMay 16, 2026

Hi Jeremy, thank you for the feedback and for pointing that out. We’re sorry the chip deflection plate shifted during transport and caused the paint damage. We’ve already shared this with our team and have added corrugated cardboard protection to improve the packaging and help prevent this issue during shipping. Glad to hear the grinder itself is working well overall. We really appreciate your support and detailed review!

Response from FarmryJul 4, 2026

Hi Will, Thank you for your feedback — we’re glad to hear you’re impressed with the chipper itself. Regarding the PTO shaft, our units are supplied with standard-size PTO shafts designed to fit a wide range of tractors, and in some cases minor adjustment may be required depending on the specific setup. That said, we’re very sorry for the frustration this caused and for the lack of response you experienced when reaching out. We appreciate your honest comments and will continue working to improve our after-sales support experience.

Response from FarmryMar 17, 2026

Dear Anthony, thank you so much for taking the time to share your experience! We are thrilled to hear that you’re happy with the mower and that it’s working great for you. We also really appreciate the shout-out to Zach—he’s a valued member of our team, and we’re glad he could step in and get things moving for you. We sincerely apologize for the frustration with the California warehouse delay; we’re working hard to fix those logistics kinks to make sure our shipping is as good as our mowers. Our customer service team (including Zach) will be reaching out to you again shortly to ensure everything is still running smoothly. Thank you for your patience and for being a Farmry customer!

Response from FarmryMar 17, 2026

Hi Walter, Thank you for taking the time to share this — and I’m really sorry to hear about your experience. It sounds like the delivery didn’t go as smoothly as it should have, especially with the driveway access and the extra trouble you had to go through. I can completely understand how frustrating that must have been, and I’m sorry for the inconvenience (and the damage to your tailgate — that’s definitely not what we want for our customers). Regarding the assembly, you’re right that the unit doesn’t come fully assembled, but we should have made that clearer upfront so there are no surprises. That’s something we’ll continue improving. If you’re open to it, I’d really like to see how we can help make this right for you. Please feel free to reach out to our support team with your order details — we’re here to help. We truly appreciate your feedback, Walter. It helps us do better. — The Farmry Team

Response from FarmryMar 17, 2026

Hi Rex, Thanks for sharing this — and I’m really sorry it hasn’t been a smooth setup so far. You’re absolutely right that connecting a backhoe like the BH700 can be a bit tricky, especially depending on the tractor model. The Kioti CK2610 is a great machine, but in some cases, small adjustments (like PTO compatibility or mounting setup) may be needed to get everything working properly. That said, we should have done a better job providing clearer, model-specific guidance upfront — not just general videos. We’d really like to help you get this fully connected and running. You can reach our technical engineer directly at 980-401-0468 or email us at [email protected] — we’re happy to walk you through it step by step. If you can share a few photos of your setup, we can make this even faster and easier for you. Appreciate your patience on this, Rex — we’ll make sure you get it up and running. — The Farmry Team

Response from FarmryMar 17, 2026

Hi Tommy, Thank you for your feedback — and we really appreciate you pointing this out. We’re glad to hear the unit is performing well and handling wood the way it should. That said, we’re sorry for the confusion around the quick hitch compatibility — we understand how frustrating that can be, especially when it requires extra modification on your end. Quick hitch fitment can vary depending on the specific standard and tractor setup, but we agree that this should have been communicated much more clearly on our product page. We’re already reviewing this to make sure expectations are set correctly. Before you go through cutting or welding, we’d really recommend reaching out to our technical team — in many cases, there may be a simpler solution or adjustment that can save you that effort. You can reach our technical engineer directly at 980-401-0468 or email us at [email protected] — we’re happy to take a look at your setup and help you find the best path forward. Thanks again for your honest feedback, Tommy — it really helps us improve. — The Farmry Team