Farmers InsuranceReviews of farmers.com

The quarterly bill for my auto and my homeowners policy was due on 3/22. I mailed payment on 3/16, but Farmers did not deposit the checks until 3/29. They cancelled both policies, notified me and sent me refund checks for both policies on 4/18. On 4/21, I opened policies with another company. On 4/28, I received a bill for $245 from Farmers. After spending over an hour on the phone with several representatives on three separate calls, being sent back and forth and being on hold for 23 minutes, I was told that the policies were continued and that the bill is for the 3/25 to 4/21 time frame. How could that be since THEY cancelled the policies?

Another insured ran into my vehicle in a parking lot and the Adjuster was consistent with following up until it came for her to decide who is at fault. The person who struck my vehicle wasted no time in filing a claim under my policy. The Adjuster moved the claim to repair status and has yet to inform me of who is at fault although I have informed her that I need to know repeatedly.

The transition from MetLife to Farmers has been very painful. Farmers customer service is extremely horrible. Not only do you have to wait 35-45 mins. to connect with a live person once you are connected the agent has no idea how to fix any issues. I ended up cancelling my policies and moved to another company. Unfortunately Farmers continues to bill me and when I call they state my policies have been cancelled and I should not be charged but the charges continue. Extremely frustrating - even when asked to speak with a supervisor I was told no one available. Do your own research before joining - I'd advise against it.

They NEVER return a phone call. We have multiple homes and autos with them. Lots of money. Our last agent (Las Vegas) did not return calls for a month -because he had quit! Nobody told us. Current agent won’t return call either. We desperately need a copy of our homeowners for a transaction and we’ve been calling for 2 days. They want you to go online. Great. You need your policy number. We don’t have it! We are traveling. They do not care. Can’t wait to switch. All 5 policies!

Farmers took over my home and auto from metlife and are continuing the legal theivery they did to me! i has a big maple tree in my back yard broke at the base that they wouldnt cover because it was still standing then after i fixed my chain link fence myself a neighbor who also had metlife drove thru my fence into my house i have alum siding they wouldnt pay for the job to be done right then put me in a risk pool for 5 years making me pay double! then i took them back being the cheapest at the time now my cast iron sewer pipe broke but because im not covered in sewerage they wont cover it although the plumber says all the insurance companies cover it and he showed me a triple decker that was covered without flooding the basement! LEGAL THIEVERY like communism! you have to buy it then they can screw you. i even went to the insurance commissioner who is probably on the take for these criminals! WHATS THE SENSE OF PAYING FOR YOUR INSURANCE WHEN YOU SQUIRM OUT OF EVERY CLAIM??? I WILL get cheaper internet insurance that will do equally as bad coverage for less😡

As a loyal customer of Farmers, we followed their advice for 42 years. The one time we really depended on them to reimburse us for a car accident that caused two stroke buildups and concussion symptoms just before launching my business and losing 5 years of income, they failed to show any integrity at all. I strongly suggest you avoid Farmers as they avoid us when we as customers need them most. The reviews below are legit. There should be a law that punishes negative patterns, such as Farmers has shown to most with legit claims. They dragged this case out for 5 years and low-balled us way below the $500K we should have gotten.

I do not recommend Farmers Insurance as an employer or an insurance provider. Farmers does not care about the safety and well-being of their employees. They only care about their metrics and making billions of dollars. When I informed my supervisor that I would need a few days of PTO due to personal and legal issues involving harassment by a neighbor who ultimately threatened my life, the PTO was approved however I received a phone call from my supervisor while on PTO advising that Farmers had chosen to terminate my position. I provided a case number with the Austin Police Department to support the legal and safety matters I was facing in my personal life, but that did not matter. I was not available to work therefore I was not making Farmers any money, so they terminated my employment with no thought of what I had already advised. When I asked for a documented reason for the termination, my request was declined. Prior to the termination, I had just had my yearly review in which I received outstanding praise and was due for a pay raise. I was a good employee. However everyone in the company is easily replaceable and they will make that known. If you’re passionate about insurance and enjoy selling your soul to large corporations who will not support you when times are tough, then Farmers may very well be the place for you. The silver lining to all of this is that the termination presented an opportunity with my dream job, to allow me to do something I’m passionate about and to serve my community. Most people here at Farmers aren’t leading fulfilling lives, they’re just here for the paycheck. It’s a soul-crushing culture.

I had been with Farmers for over 30 years previously when I left to go with my daughter's company. After she left the business after many years, I decided to go back to Farmers. The agent I was given seemed great, but it didn't turn out that way. The agent gave me a very good quote and a 5% discount. The agent followed up by stating that I would get another 5% off at my 6 month policy renewal as long as I didn't have any accidents, tickets and maintained a "Focused driving" rating from the Pilot App that I agreed to use. Come renewal time, my rate went up and no additional 5% discount even though I had no incidents and maintained the 100% Focused driving on the App. I called the agent who told me that the had been a statewide rate increase and that they didn't know why I didn't get the discount but that the 5% additional discount COULD come after the new policy period. Not what I was told. So, I called corporate and cancelled both my policies. The representative was very understanding and said that my policies would be cancelled at the end of my policy period which was 2 weeks in the future. I verified that since I was fully paid up on both policies (automatic bank deduction) that there would not be any charges to which I recieved an affirmative answer. I was told I could check my account online in 24 hours to verify. Well, I did and found that Farmers said they were going to deduct .59 cents from my account! Unbelievable!!! At this point, I decided to quit talking to them, pay the .59 cents and be done with them! Never again will I go to or recommend Farmers Insurance under any circumstance.