Farmers InsuranceReviews of farmers.com

We have always had a great agent, but now we have the best!! Edward Shoel has met our every need. Plus he gives us great advice!

Jerome Harris, Lees Summit, MO is HANDS DOWN the hardest working agent in the biz. I’ve never left a review for an insurance agent before or really anyone. But I’ve had several issues over the last six months and he answers the phone after hours, he is just incredibly friendly and when the pipes are bursting or your kiddo wrecked your car he just has you somehow smiling and takes care of his clients! After having a truly bad experience with St@te Farm, ugh -just ugh to them, it has really made me appreciate an agent like Mr. Harris. If your agent doesn’t make you feel like you’re in good hands, call Jerome. (Sure that’s some other company’s motto but I don’t work for them and it fits.) Staff is super on the ball too- with so much bad customer service out there the good eggs deserve a shout out and that’s definitely the Jerome Harris’s agency - Farmers Insurance. 816.708.1100 Jharris@ farmersagent.com

Today i have a worst customer service ever from Farmers call center customer service. The women named Corey/ cory gave me horrible experience. I called because i need further advice about my policy with Farmers because the agent i am working with kinda not professional. But she told me to contact that agent about my problems and there is nothing she can do. And she talked with customer in a very rude attitude (kinda teaching me without any knowledge). And even I still said thank you at the end she didnot and not even saying goodbye. Later i called back to customer center because i was mad about what I had experienced, There was another guy that actually did the job of customer service, he tried to contact my agent By himself to see what’s going on and he said he gonna tried the best to push up progress and get my problem solved. He seems to younger than that Corey, so I think he actually does his job rather than get money and do it as superficial job. To Corey If you by chance read this comment, you shouLd know although kinda late for your age “ you should do things the right way to get right things come back to your life”

My Metlife policies for Home & auto were taken over by Farmers. All I've wanted to do is pay my bill electronically. It's been impossible. Unbelievable terrible customer service thru the Foremost link my agent provided because the normal Farmers one did not work. Was able to set up auto policy but then tried adding homeowners & got message it had been removed from my account. On hold & hung up on several times. Going to have to call & pay the agent directly again. What a PIA.

Extremely poor customer service. I cancelled my homeowners insurance with Farmers on 09/16/2022, and was advised by an email on 09/23/2022 that the refund of the remaining premium had been processed and would be credited back to the credit card I had used to pay the premium. By 09/30/2022, the refund had not appeared so I called Farmers, and the representative said there had been a technical problem on their end in refunding onto my credit card and so an overnight check had been posted to me and should arrive on either 10/01/2022 or 10/03/200 (call ref number 0683607179). No check arrived. So I called Farmers on 10/04/2022 and spoke to Jasmine who told me a check had not been sent and the refund had not been credited to my credit card, but she didn't know why and would investigate and call me back. After waiting several hours and still not receiving a call back, I called Farmers again and spoke with Samir. Again he did not know the reason for the refund but assured me the matter was being looked into and someone would call back. By 12pm on 10/05/2022 I had still not received a call back, so once again I called Farmers. This time I spoke with David M (call ref number 06859992), and after some investigation with a supervisor, he advised that the refund had been rejected due to a system error, and that Farmers could not provide an answer on when the error would be resolved or the refund issued. So basically Farmers are keeping hold of my refund with no explanation, on a cancelled policy.

Don't hire Joseph Cesario from Tinley Park, Il. as your Farmers Insurance agent. To keep this short my agent was still deducting monthly amounts on my home after I sold my house. He also was deducting monthly payments after my policy expired and I left the company. He wouldn't provide any statements that I requested because farmer doesn't send you those to your website account. He deducts monies without providing a billing statement. He also told me he is not sure that I am having any issues seeing the information on the website. You could never get in touch with him. I believe he has a fulltime job and this is a side job. I am still waiting for information and monies owed me.

Excellent service and follow up, thank you Jessica and thank you Farmers insurance.

TERRIBLE CUSTOMER SERVICE, MOST REPS BARELY SPEAK ENGLISH.