Lois C.
Jaw-dropping incompetence
Farmers is not my insurance carrier, but I had to deal with them recently after a car accident that was the fault of one of their customers. The car was declared totaled, although still completely driveable.They told me, not once, but twice that I needed to notify a repair shop to release my car to Farmers, even though my car was not at either shop. One of their few prompt actions was then to immediately notify me that they wouldn't be responsible for storage charges. They changed claims adjusters repeatedly, to the point where even the local Farmers office didn't know which adjuster I was dealing with. When they sent me to assessment of my car's value, they requested that I sign a form electronically. Two places in the instructions it said the name on the form had to exactly match the name on my car title, which it didn't; however, there was no way for me to change the name on the electronic form. After 4 days of trying repeatedly to reach the claims adjuster by email and phone, I gave up and electronically signed the form. In several weeks of dealing with various claims adjusters, none ever answered a call. My calls always went to voicemail. Five business days after I started trying to reach them, I finally received an email response telling me that the name on the form was correct, even though I had the title and could see that it wasn't. Apparently it didn't really matter, because they then told me that a check had been issued. Seven days later, the check still hadn't arrived, but it was a good thing, because I got an email saying the check was issued for the wrong amount, and they had stopped payment on it. It also warned that I shouldn't cash or deposit the check because they wouldn't be responsible for any related bank fees. I did finally receive the check for the correct amount, and the check cleared, but this process was exceedingly frustrating and stressful. I hope I never have to deal with this company again!