Blain's Farm & FleetReviews of farmandfleet.com

To begin, I ordered a pressure canner from Blain's as it was a pressure cooker and canner that could handle 9 quarts as it was described on their website. When the appliance came in, it was simply a pressure cooker. I called the manufacturer where I was told IN NO UNCERTAIN TERMS that I was not to try and pressure can with this appliance. It was further explained by the manufacturer that what was shipped to me was "old product" and no longer offered for sale by them to their dealers. Following Blain's website return policy, I boxed up the appliance, insured it and shipped it back to them AT A COST OF NEARLY $76.00! Understand that nowhere on their website does it say to call for a return shipping label. I correctly and precisely did what the return shipping form said to do. I later called their customer service to alert them of the return and problem with their item description. At that call, I spoke with an excellent person at Blain's. She checked the website, saw the issue and agreed with me. The issue was not mine. Please know that I was refunded the full amount of the shipping charges. It was explained that I would not receive the product refund until it arrived at their facility. That said, I was later refunded only the total price of the appliance + original shipping in 2 separate credits. In a nutshell, what Blains did was to subtract the first refund from what I paid originally instead of what I was refunded for shipping. So, I am still out of pocket for the shipping charges. Today, I spoke with a very rude and obtuse customer service representative who could not see the issue with my explanation and evidence before her. She promised a return call and here I sit, again with the hope I give up. Again, their wish is now my reality...I give up! That being the case, I have been waiting for the long ago promised shipping refund. Know that I have made several calls to their customer service but to no avail. This matter appears like it will never be resolved. I can only think that what Blain's wants to have happen is that I will simply give up. Well, I have indeed given up after today's effort to clear up the matter. Please, stay away from this company. Do not order or purchase from them! It clearly is simply not worth the hassle. If you do, you will be sorry.

Holland, Mi Blain's Farm and Fleet... This store pissed me off greatly and I will never go back. First off it was just built here in my area and what they carry I could already get at my local stores within a couple miles. This place has nothing that all the other stores don't already have. Just some big shot working his way in on the other business's in the area. Just another competitor trying to steal local customers. Funny saying that, because I was just there last week for a tarp and asked the cashier if they had space heaters at my checkout. She said yes, she pointed to the back of the store but I was already in a hurry and figured another week I'll come back. It was a cold night last night, and today is very rainy and gloomy. I looked online this morning because I like to see exactly what I getting before I go. Also if they actually have it in stock, so I am not wasting my time. I'm a guy, I like to get in and out! I found a cheaper but reliable brand and they had 5 in stock for pickup, it said on their website. So I get ready and go to Blains... I walked to the back of the store where the cashier pointed last week. I found nothing! I asked a stock worker in the back of the store where space heaters were. She then pointed me to the far back corner, still nothing! I asked a stock worker in the back corner and he pointed me to Seasonal in the middle of the store. I am already annoyed and then of course nothing! I had to ask once again a different worker in Seasonal where they were. She looked on her device and she pointed towards outdoors/sporting goods. I go there and yes, but they were all for ice fishing and deer blinds. At this point my blood is boiling! I then again found another worker in Sporting goods and he looked online for me... He said that they are in the warehouse still. I follow him and waited another 5 minutes. He came back and said that they weren't pulled yet from last year and that they would be in the main warehouse. He said about 5-10 minutes longer. I said sure! I waited patiently and then he comes back with news that they are still working on it that they are buried under other pallets. At this point I was pissed! I had wasted my morning at the store and looking online prior for one simple reason. TO MAKE SURE I DIDN'T WASTE MY DAMN TIME! What a crock of a store! They have an employee in every department, but no one knows anything! At the very least, If you're going to barge your way into our area, know where your darn products are, have reliable service and update the stinkin website!

The store in Traverse City is clean and friendly. I purchased two pairs of jeans there but size was incorrect. Went on line to order and found them but could not get the sale price. Called the store and asked about getting the sale price because they did not have them in stock. The customer service associate said they had on pair left in stock in the size I needed. Asked if I could pay for them over the phone and pick them up and she said no. Asked if they would hold them and I would come pick them up. Again she said no and nothing else. Customer service stinks at Blain’s. Guess I will continue to shop at Home Depot and Menards where they have customer service that is helpful. Would not recommend this store.

this company does not stand behind their products and services

I ordered a product and it arrived damaged. I sent them pictures of the damage. I have made numerous calls and no return phone calls. No email replies. I will never order from this company again. I would rather pay more money and get good customer service. I should have stayed with Amazon.

Ordered on 6/6/2020. Received notice the item shipped on same day. As of 6/15/2020 USPS indicated the package was never shipped. Called customer service and was told the order is filled and they would need to refer my order to their shipping department and that could take up to 72 hours. I told the rep that this was not acceptable and was transferred to another rep. This rep offered a refund or they could ship it again and it would take another 9 days to be delivered. I requested a refund.

I went in for service to get an accessory put on and they told me it takes 2 hours and 30 minutes. Got back here right around that time and said it’ll be another hour and 30. They show zero consideration for what someone has planed for the day

Rice lake blain’s Use’s Wells Fargo and that’s the reason you as a customer must wait 7-10 days for your money to get back to you because they use your money and give it back when they want to. That’s the Wells’s Fargo way. So don’t believe them when they tell you it’s your bank that’s doing it. Thanks Rick