Blain's Farm & FleetReviews of farmandfleet.com

Light bulb lasted only an hour or 2. It was about $12 and I guess Blaine's expects me to pay $5 to ship it back - they don't include a return label.

WHEEL DAMAGE during tire installation on custom wheel. Took my truck to Blain’s in Freeport Il to have 6 tires installed 2 on steel wheels and 4 on custom wheels before they performed the install I met with the tire installer and asked him if he could do these wheels and told him if he wasn’t sure not to do them and I would go somewhere else and he said that it was no problem the machine doesn’t touch the wheel and I said that I didn’t want any damage to the wheels. So after the installation of the first custom wheel I inspected it and it was damaged dents, scratches, scraping needless to say I was LIVID. I immediately showed him the damage and he said he was sorry that it was a new machine and he was not familiar with it and he had to clamp the face of the wheel after I specifically told him that I didn’t want him to before installation also he said this was his first time balancing a custom wheel. WOW how exciting. I took pictures of the damaged wheel and told them to stop the installation of the other wheels. I then went to the manager who it was the assistant manager and she took pictures of the wheel and said she would submit it to the claims. I spent a month going back and forth with claims office and providing them with pictures and information needed. I called and called no response then I get a letter that claim denied. I called service manager and he said he would call me back and never did. I called corporate and talked with them and they said they would call me back and never did. I called district manager and left messages and he never called back. I went on line to customer service and he said he would make sure they would call me back and guess what, no one has called me back. ( I’m shocked ) this has been going on for over 3 months and I’m frustrated and fed up with this company. They need to step up take responsibility and replace the wheel and from what I can see I’m not alone with all the other bad reviews and complaints this company has. I guess it’s time to take legal action. SO SAD!!!

If I could give this a negative star review, I would! I wrote to corporate with no response. Own a Cadillac CRX that developed charging issues while shopping in Dubuque. The automotive department is a joke The inexperienced Tech opens the hood of Cadillac CRX with a diagnostic tool in hand and turns to Matthew (the only other employee in that department) and asks "Where is the battery"?. Matthew continues to train the imbecile and constantly requests that I get seated inside. (Mind you, the car died right outside of their service door and insurance regulations did not apply for a customer to not be inside the service area). I inform them that I had a temporary burning smell prior to the charging issue but it did not smell of, or have the characteristics of a battery with a shorted cell. Please check the charging system! (I'm 63 and come from years of engineering and designing hi-current electrical). My back is finally giving out so I go seated inside. They came in minutes later to inform me it has a shorted cell and that the charging system is ok, All I need is a new battery.,, I reluctantly concede and purchase a battery to the tune of $150. I ask to discuss tire prices while we are waiting for the repair and was ignored. It was near closing time, -we LIVE 1HOUR AWAY and repeatedly tell this to Matthew. (we have a senior in a wheelchair at home and need to go home asap) Shortly thereafter his trainee comes in and said that the battery is installed. I asked about the charging system again, inform them again that we live 1 hour away and if it's not charging we will not make it home without stopping to charge it somewhere along the way, (and obviously have to buy a battery charger-another lost sale for Blains) and he responded: "well,.if it is not the battery,.. it's the alternator" and raced out the waiting area. (my wife held me back from getting out of the chair to confront him for fear of the police being involved). IS THAT NOT THE REASON FOR THE DIAGNOSTIC TOOL TO BEGIN WITH?? DO YOU KNOW WHAT THE HELL YOU ARE DOING? We left and watched as the voltage constantly drop the entire stressful hour on the way home, We lost antilock, traction control and suspension assist 3 miles from home, windows were inoperable, and LUCKILY the headlights were still operable and died in our driveway. I am willing to bet that if I went back to that store, took my battery and charged it, then used a load tester, I would find that the battery is 100% ok. I wasted $150 and an hour of stress in my short life that I will never get back. If the car would have made it elsewhere, I would have been better off going to any auto parts store as they would have a better working knowledge of what a battery looks like.

If I could leave no stars I would. My girlfriend bought tires from Farm and Fleet about 3 years ago. Couple days ago she got a flat and it it ruined the side wall of the tire. Now I been a mechanic for 6 years so I know what a bad side wall of a tire looks like and I looked at the tire before hand and seen that the inside wall was damaged had cookie crumbles in it. So I went there to have it replace and handed the tire over to them. The guy behind the desk sounded like he really didn't want to help since it had road hazzard. But I handed the tire over to them and I was expecting to get a new tire and pay for it but Kyle the assistant manager out in the shop said it was okay to put back on my girlfriends car. Like I said it had cookie like crumbles in it. Side wall is compromised and he proceeded to tell me nothing was wrong with the tire. Even pat the store assistant said he wouldn't put that on someones car. So now my girlfriends car has a tire that their tech fixed with a damaged side wall. It's crazy that they would put her life in danger. I'm VERY upset about how they handled it. I come in expecting to have the truth told to me and tell it its bad and I need a new one but to put on a tire that has sidewall damage and to let it go saying that he would put it on his family's car Infuriates me. I want this fixed the right way.

If you live out of state and need camo gear, go else where. You pay 50 dollars and find out their clothes run small and then have to pay 16.25 to send it back. I was going to get a larger size but at this point I'd pay close to 50 dollars a pair. If you aren't close to the facility do not order. Horrible experience, won't shop again.

This is honestly one of the worst experiences I’ve had with a company. They sold me a used item. I called customer service and they sent me a prepaid label for the return and told me that corporate would reach out to me. Almost a full week later, I finally received a call from them (had to call customer service back a few days ago to let them know I never received one). The person was honestly not very professional. I asked to be sent a replacement only for them to tell me it’s no longer in stock. I’m VERY pissed off about it because it was supposed to be a Christmas gift that I order far in advance to make sure it would be here more than on time. First and last time ordering from this disorganized company!

This by far has been one of the worst customer service experiences I have ever had from any company I have done business with. With the current supply chain issues, and being a purchasing manager, I placed an order with Blain’s Farm & Fleet, in an attempt to expand my supplier source. Order was placed and estimated delivery confirmed. Early on I could see the delivery date would not be met, so I called their customer service to verify status of the order. Other than a commitment to have someone message me with answers to my two specific questions, the time on the phone was wasted. In the message received from C/S 2-days latter no questions were answered and I was told the lie that my order had already shipped. After checking the provided tracking number on the shipper’s website, I found the order in fact hadn’t even been picked up from the supplier. Responding to the company again, due to this information the second response/message from C/S they still insisted the order had shipped. Verbally checking with the shipping company and receiving conformation that in fact the order was still on the dock and not in transit, it was obvious Blaine’s C/S are nothing more than liars. I mentioned earlier two questions, other than the one about shipping the other was why the weight of the product was inflated by 22%, or 14-pounds to be specific. The C/S answer to that was packing material. A 12” square cardboard box with no internal packing material does not weigh 14-pounds. Stay away from this company, your shipping cost is falsely inflated costing you more money that a customer should not have to pay, and the C/S will not give you honest and truthful answers regarding the shipment.

I was at Farm and fleet on Dec 10th 2021. this was in the time frame of the getting a $10. gift card for every 100.00 spent. I was at the counter paying, and seeing i was not far off from spending $200 so i asked if i can i bring in receipt tomorrow and meet the 200 to receive another $10 gift card.. she said yes, i would have went and grabbed more stuff but the checkout lines was full and there was people waiting to check out behind me. She said yes. She was very kind and friendly. no problems with her it was next day when i came in filled my cart again to meet the 200 but i went up another 100 andso went to Customer Service counter. The girl says to me, well we only give them for each transaction, so she was not giving me the 10 doller card,it was not there policy. NOT ONE SORRY was said .... I WOULD HAVE PROBABLY SAID OK AND BEEN OK WITH IT.. , so i will be shopping at Fleet Farm from now on for my chicken feed , horse and dog food, boots and clothes and other things i need. So sad nobody is nice anymore..