Finance of America ReverseReviews of fareverse.com

Several issues with the appraisal. Dissatisfied with overall experience and customer service.

David was fantastic and made the unknown journey comfortable with excellent communications and providing information so I can make a informed decision. Thank you and I am excited to stay in my home for the balance of my life!

absolutely amazing! Our loan officer Ellen followed through on every single thing. This was for my mother. Originally I had solicited and inquired many different financing companies. When I originally spoke to Ellen, I made it pretty clear that I am in the real estate business and we could not handle any games going through this mortgage since my mom is 80+ years old. My fear would be she would become so overwhelmed since she does not have any experience in this area at all. The entire process went so smoothly and quickly and has now given my mother a peace of mind- The stress of not having to worry about repairs here and there on a limited income is a huge relief. Highly recommended To use this company if you are considering a reverse mortgage.

The person who helped me prepare my application was very informative and quite helpful. It made the process less stressful.

Mr Chuck Williams is the best. He is also a good friend as well. Thanks to him my wife and i are able to enjoy my retirement. Thanks again Chuck and be safe out there. Mike and Barb Melchert

So far , so good. Everything is going as planned and explained. , so good

When I originally inquired about refinancing my reverse mortgage I was told after the agent did his dude diligence that my existing line of credit would increase by roughly $22,000.00. Now mind you the agent had all the information regarding my home and it's location of course. After the appraisal came back ($15,000) less than the agent estimated, the LOC increased by only $6,000.00. Seems odd to me that the estimated appraised value only dropped $!0,000 but the LOC dropped $16,000.00 from the estimate. Almost reminded me of the old "bait & switch trick" to get me interested. I by all means am not well versed in the mortgage business so there is probably a very good reason for this happening, but you would think that they could have come a lot closer to the actual numbers-after all this is their business. One other issue I had was the fact that underwriting was slow to get to my case requiring me to send them another financial statement because it moved into a proceeding month. I thought that the financial information underwriting required was ridiculous in detail. It required a lot of my time to gather all information they required. They wanted all pages of any statement (even if it was a blank page)! All in all I went ahead with the process because the interest rate dropped by 1/2. This was the main reason for my going ahead with the process. The agent was very good in keeping me informed along the process and while I vented on the agent at times every time he said that underwriting needed another document, I knew it wasn't the agents fault. On the day of closing I had some questions regarding the numbers and called him as the notary public was sitting at my kitchen table. He didn't have a satisfactory answer for me so luckily his boss was available to answer that question and it all became really clear to me how the numbers were generated. Then all was good.

Melissa, in San Diego, tried her best, but the rest of your organization gave me such a hard time, that I opted oput.