Georgina J.
completely incompetent
completely incompetent! it took a full week to confirm a booking, then I had 2 confirmed bookings with the airline (same date of travel, 2 different flights). They also used my credit card carelessly and it had to be cancelled because it was charged for somebody else's travel. i have asked repeatedly for the 'terms' of the ticket and for a refund for taxes that I was charged twice - I still have no terms in writing and no refund for the overpayment of taxes. They never commit to anything they say on the phone in an email. my credit card and the airline has confirmed they are a legitimate agent and my ticket is good. so ya.......... legit yes, competent and trustworthy no!!