CJ
Flight scam during my mother's death
Gave me a price of $176.00 non stop but when I hit submit after entering my CC info, they charged me $303.00. I am going to see my mother before she passes and have very little time to make it there if I want to see her. They called me and said flight not available and that I should have seen the disclaimer that said these are standby tickets, there is no such disclaimer anywhere. I even recreated the flight search to confirm I didn't make a mistake and wanted to see said disclaimer, none exists and the price again came out at $176, and read "total price all fees included". The app results also all say refund available, yet when I asked for refund the customer service person said nope, all I will do for you is change flight to another - no refund available. I was forced to pay additional money for a NON DIRECT flight with 1 stop and turned my 1.5 hour direct flight into 6 hours with a layover. The customer service person barley spoke English, was extremely disrespectful and rude, refused for me to speak to someone else and denied me speaking with a supervisor. This is horrible that at a time when I'm about to loose my mother they stole my money and treated me awful. I explained I need to see my mom before she dies and they did not care! This place should be investigated and shut down! I'm sure it will be taken care of soon because they are stealing from everyone!!!!


