FareScan Reviews | Read Customer Reviews of farescan.com

FareScan Reviews | Read Customer Reviews of farescan.com

FareScan reviews

Showing 345 reviews with 1 star · Clear filters

Sumit G.
Feb 14, 2022
These guys are fraud
These guys are fraud, charged twice on my card and no response over call or email when I am asking for refund status. I have read the reviews and most of the people are facing same issue. Let get together and teach them a lesson. Zoro, Salmon are few of the names when I call their support number but not sure these are their real names. Total Fraud
Response from FareScanMar 3, 2022
Dear Customer, We regret the inconvenience caused to you. However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. One of our supervisors will get back to you soon and resolve the issue. We apologise for all the difficulties you may have faced. Appreciate your patience and understanding. Thank You, Farescan
Report
Gabor S.
Jan 26, 2022
they are scammers !!!!
Dont trust them !!! they are scammers !!!!! beware of this third part company they will stole youre money !!!!!!!!!! after bank dispute they refusing to give back my money ......im goin to court to recover my stoled money !!
Response from FareScanJan 28, 2022
Dear Customer, We regret the inconvenience caused to you and thank you for your feedback. One of our travel experts will call you shortly with a prompt assistance. We appreciate your business with us. Thank You, Percy Farescan
Report
Christopher S.
Jan 23, 2022
BEWARE THIS COMPANY IS A SCAM!
If I could rate them a 0 I would. This is the most disreputable company I have ever dealt with. I can't believe Kayak has not removed them from the platform. I have filed a formal complaint with them to do so. I wish I had read all the other terrible reviews before I booked through them. They put me on a completely different flight than I had booked. I even had taken screenshots and they refused to fix their mistake. It is run by a bunch of Indians who were are so incredibly rude and insulting. So I ended up calling the airline directly and they put me on the correct flight. Then the next day I discovered these scam artists canceled my flight because they had fraudulently put their contact info in my airline profile. They haven't refunded my money yet so I have filed a dispute with the credit card company. I have all the documentation to prove what they did. I will be also filing complaints with the BBB and State of California regulatory agencies.
Response from FareScanJan 28, 2022
Dear Customer,   Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Farescan, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.   We request you to reach us at [email protected] with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.   Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon.   Thank you for your patronage, we shall try our level best to resolve this in your favour.   Thank You, Farescan
Report
Rashmi
Jan 14, 2022
Refusing to cancel an air ticket within 24 hours…
Refusing to cancel an air ticket within 24 hours of booking. The cancellation is necessary due to the passenger very likely to be found COVID-19 positive! The website seems to be boogy as the confirmation details are not showing up on the airline website! Beware!
Response from FareScanJan 28, 2022
Dear Customer, We regret the inconvenience caused to you and thank you for your feedback. One of our travel experts will call you shortly with a prompt assistance. We appreciate your business with us. Thank You, Percy Farescan
Report
Viktoriya P.
Jan 13, 2022
Dishonest
Dishonest. They will use every tactic to delay your refund, and value your payout as less as possible. My flight has been cancelled by Icelandair a year ago but I did not receive any email notification or any information from Farescan. Dreadful. Communications a total nightmare. Multiple layers and hellish bureaucracy. The customer service is very very indifferent, aloof and bordering on rude. Please avoid.
Response from FareScanJan 28, 2022
Dear Customer,   Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Farescan, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.   We request you to reach us at [email protected] with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.   Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon.   Thank you for your patronage, we shall try our level best to resolve this in your favour.   Thank You, Farescan
Report
Kanchan Y.
Jan 8, 2022
It’s a SCAM company don’t buy Airline tickets
It’s a SCAM company. One of the worst company to book an airline ticket. Extremely unprofessional company to deal with. Some Indian folks will deal the issue with wrong American names. AirIndia cancelled the ticket and fully refunded and Farescan would not refund the full for no reason. They kept almost 200 usd for no justification or explanation says Add on fee that’s on 11.95 usd. No one will respond from their customer support ie. support@farescan com and esclation@Farescan com. Never in my lifetime will book from these scammers. Buyer beware please don’t use this site. It’s a ScAM. You will lose money.
Response from FareScanJan 11, 2022
Dear Customer,   Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Farescan, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.   We request you to reach us at [email protected] with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.   Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon.   Thank you for your patronage, we shall try our level best to resolve this in your favour.   Thank You, Farescan
Report
Yitty S.
Jan 7, 2022
Horrible service
Do not book with farescan they will take crazy fees off your refund even if the airline cancels the ticket customer service is horrible agents kept yelling at us and wouldnt listen to a thing we said absolutely horrible
Response from FareScanJan 11, 2022
Dear Customer, We regret the inconvenience caused to you and thank you for your feedback. One of our travel experts will call you shortly with a prompt assistance. We appreciate your business with us. Thank You, Farescan
Report
mahnoosh S.
Dec 27, 2021
I would give 0 if I could
I would give 0 if I could. Worst experience ever. I paid for the flexible flight, and I wanted to change my flight. On their website it says I just need to pay for the difference, but when I called them to change the flight they wanted to charge me $450 on top of it (the original price was $261 and the new price is $750 (which means the difference is $75). The customer service was very very rude, and they shouted at me. Will never ever buy from them. FARESCAM
Response from FareScanJan 3, 2022
Dear Customer,   Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Farescan, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.   We request you to reach us at [email protected] with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.   Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon.   Thank you for your patronage, we shall try our level best to resolve this in your favour.   Thank You, Farescan
Report