FarescaM...started at Kayak, ended up on this scam site and didn't realize until it was too late. Don't bother contacting them for refund...file a dispute with your CC company!
Response from FareScanApr 20, 2022
Dear Customer,
Thank you for taking time out of your busy schedule to write to us and express your grievances on how our service does not meet up with your expectations.
At Farescan, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We request you to reach us at [email protected] with the complete details and after the investigation, if it is our fault, we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Thank you for your patronage, we shall try our level best to resolve this in your favour.
Sincerely,
Farescan
MV
Madhuri V.
Absolute fraudsters and scammers
Absolute fraudsters and scammers. Running a scam from India, airlines give full refund and these scammers will only refund half of the price and that too 6-8 mos after, DO NOT EVER BOOK ANYTHING WITH THEM.
Response from FareScanApr 13, 2022
Dear Customer
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Farescan our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We request you to reach us at [email protected] with the complete details and after the investigation if it is our fault, we shall take necessary action to restore your faith in us.
Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers hope to hear from you soon.
Thank you for your patronage, we shall try our level best to resolve this in your favour.
Thank You
Farescan
MC
Mariel C.
it is a total fraud
it is a total fraud they are some scammers they show a ticket price and after having the card details they charge you and show you 4 times the value they offer and then they want to force you to charge a cancellation fee it is a scam
Response from FareScanApr 13, 2022
Dear Customer
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Farescan our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
As per record, you have already been asisted by our team.
In case you still have any issues, we request you to reach us at [email protected] with the complete details and after the investigation if it is our fault, we shall take necessary action to restore your faith in us.
Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers hope to hear from you soon.
Thank you for your patronage, we shall try our level best to resolve this in your favour.
Thank You
Farescan
CM
Charmaine M.
Should be called FareScam
Similar to other reviews, I called 12h before check-in wondering why my flight was not listed. The attendant told me the flight was cancelled (I had not been informed by Farescan). Farescan refused a full refund and since I needed to fly on that particular date, I was left footing the bill for a last minute flight. Stay away from this company.
Response from FareScanApr 13, 2022
Dear Customer,
We regret the inconvenience caused to you.
However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. One of our supervisors will get back to you soon and resolve the issue. We apologise for all the difficulties you may have faced.
Appreciate your patience and understanding.
Thank You,
Farescan
ST
Steve
Incompetent beyond belief, but not ripped off, yet
Incompetent beyond belief, but at least I have not been ripped off...yet.
Purchased 3 tickets, received emails about them being processed. 12 hours later receive an email from them, filled with spelling mistakes (referring to their website as FARSCAN.COM?)
Asked for a credit card form to be filled out, along with a phot of the card and ID. Felt a little ify doing it by email, tried to call to see if it was legit. 3 hours on hold, never got a person. Sent it in. 8 hours later received an email acknowledging receipt saying they would process. Another 24hrs later, no tickets. Call again, actually get someone. We never received the information! Yes you did, I have the receipt of confirmation, this time, by this person. Ok sir, I found it, but it was never sent on the our credit card people. We will send it now! OK, thank you. But the ticket prices have gone up $400 since you booked it. But this is your fault! It is not sir. Also - I can go online to your website and find the EXACT same flight, for $1 more NOT $400. No sir that is not possible. I AM LOOKING AT IT NOW! Round and round. Since nothing was charged to my card I had them cancel everything. Rebooked. After 30 min, no email acknowledging purchase. Still have the page open with all the ticketing info. Call. Sir that ticket has been cancelled. Yes, I had a ticket, I cancelled it and purchased another. But it was cancelled. YES! And I bought another one 30 minutes ago! Round and round. It may take some time to work through our system. If you do not have anything in 30 minutes call back. Call back 30 minutes later, That ticket id number does not exist. I am looking at it right here! No sir you are wrong. What?
3 days of incredible frustration and stress, and they are incapable of even doing their most basic job - taking my money and booking the tickets. Did I mention I was hung up on 3 times and had to go through the explanation over and over? For your own sanity - people - DON'T BOTHER WITH FARESCAN! No wonder they are listed as 1 star. I have already been complaining to Kayak and will continue and campaign to have them dropped by Kayak as a service.
Her FARSCAN - welcome to your worst nightmare!
Response from FareScanApr 13, 2022
Dear Customer,
We regret the inconvenience caused to you.
However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. One of our supervisors will get back to you soon and resolve the issue. We apologise for all the difficulties you may have faced.
Appreciate your patience and understanding.
Thank You,
Farescan
SB
SB
Scammers
I have been waiting for my refund for 2 years now for a flight that was cancelled by Air India during the COVID lockdown. When I called the airline, they said they processed my refund and gave me a transaction ID, and farescan keeps denying it.
They are least concerned about helping you while verbally assuring you they are here to help. The one rep I spoke to today and he said they will reimburse me less than half of what I originally paid (~$2000) for the ticket to "resolve this case" as I have been calling them for too long now. He also said that is all they can do (as if giving me less than half is a favor they are doing to me).
Emails are the standard pasted mail saying they will check and get back to you.
Stay away from using their services unless you have money to throw away. They should change their name to FareScam.
Response from FareScanApr 13, 2022
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Farescan our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We request you to reach us at [email protected] with the complete details and after the investigation if it is our fault, we shall take necessary action to restore your faith in us.
Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers hope to hear from you soon.
Thank you for your patronage, we shall try our level best to resolve this in your favour.
Thank You
Farescan
ER
Eve R.
DO NOT USE FARESCAN!
My partner and I booked an international flight through FarScan. The original flight was canceled (airline canceled it), and we were never notified by FareScan. When we finally called inquiring about our e-tickets (since they still appeared as pending through the original confirmation email), the customer service rep had no idea that the flight was even canceled. We had to call the airline directly to inquire. FareScan lied about the airline keeping taxes and fees, the airline having no other available flights, and confirmed a rescheduled flight without our approval. They refused to refund the money, and it took multiple attempts via email and phone call to even attempt to resolve this issue. Customer service often had no idea what was going on, and referred us to several other departments such as "Scheduled Changes Dept", "Concerened Dept.", and "Escalation Dept." (NO I'm not making these up!). Needless to say, we are still supposed to be flying out this week even though we have informed them multiple times that we cannot make this fight and I'm still waiting for my phone call stating that they will refund our money. Wish me luck!
Response from FareScanApr 13, 2022
Dear Customer,
We regret the inconvenience caused to the customer.
However our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
We have forwarded a refund request to the airline and hope to get it processed soon.
For any further assistance, you are requested to send us an email at [email protected]
We appreciate your feedback and hope to assist you better in future.
Thank You,
Farescan
TM
Trey M.
COMPLETE SCAM STAY AWAY
COMPLETE SCAM STAY AWAY! I purchased a ticket through kayak.com and it brought me to farescans website. I proceeded to purchase my ticket not knowing that I would never receive a ticket. I was sent a confirmation email regarding a Purchase of the ticket, but never received the e-ticket that was suppose to be sent. I later then contacted farescan support, only them telling me that I need to contact the airline themselves to cancel my ticket for a refund. I then decided to file a dispute through my bank because I had never received my ticket, and the bank issued me a refund. 3 weeks later farescan finally calls me back because they see I have filed a dispute for my purchase and proceeds to tell me I am lying about not contacting their support. They claim there are no records of me calling and deliberately keep saying that it is not possible I called for help. PLEASE STAY AWAY!
Response from FareScanMar 31, 2022
Dear Customer
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Farescan our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We request you to reach us at [email protected] with the complete details and after the investigation if it is our fault, we shall take necessary action to restore your faith in us.
Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers hope to hear from you soon.
Thank you for your patronage, we shall try our level best to resolve this in your favour.
Thank You
Farescan
