FareScanReviews of farescan.com

My parents' flight got cancelled because of the COVID-19. Farescan did not inform me in any form until I called two days ago to ask about the cancellation policy. To start off, I spent over $1.5k for two tickets+seat selection+an unauthorized fee of ~$40 charged by Farescan without letting me know. The first lady I spoke on the phone told me I could only get a refund of ~$1k because the remaining ~$400 were for taxes, also she's going to charge me an additional $70 for processing the refund. When I asked her what type of taxes were the ~$400 for, she said "even if I tell you you won't know". W.T.F.??? Then I asked to speak to her supervisor, of course THE supervisor was busy and she said the supervisor would contact me within 24 hrs - it's been two days and I got nothing. The second staff I spoke on the phone was a lot more helpful simply because he agreed to refund my flight tickets and seat selection fee. HOWEVER, he said there's still a processing fee and he asked me to contact Billing department for getting that unauthorized ~$40 back. Then, here's most suspicious part - he asked me multiple times if he could initiate the refund on the phone. I said NO because I'm contacting Billing department anyway - he's so disappointed. In conclusion, after I emailed both Billing and Support departments and explained my situation, I was told I would be getting my FULL refund back. If your flight got canceled by the airline and Farescan is still charging you for all sorts of "fees", email support@farescan dot com. Good luck getting you money back! And KAYAK, why are you still partnering with Farescan???

Scam!!! Don’t buy tickets on this website..

This is a BIG SCAM, and I can explain the whole situation also how they scam it 1. They confirm the ticket after sometime post payment online 2. They send you the wrong Airline PNR number and e-ticket 3. Even I called Airline and they said there is no booking with the number I provided from farescan When I called up farescan they say its all confirmed and dont need to worry, but in reality they have not booked your flight. Next, when you ask to cancel it, they say there is a $375 fee for cancellation. In whatever case they are just scamming you, I am really really surprised how Kayak is hosting them. I STRONGLY INSIST DO NOT BUY ANYTHING HERE AND LEGAL ACTION should be taken

This is a scam company. Don't get involve with them. They only pocket people's money and run away.

Deserves no star. They gave us incorrect confirmation codes. We could not find any confirmation of our flight online. It was impossible to contact them. We were put on hold for hours. Finally resolved things through dealing directly with the airline. Totally incompetent.

Not to be trusted. Quick to charge fees slow to process refund if ever. You are better off using Orbitz or Travelocity, they are more reputable than Farescan.

This company is a one man show operating from a basement in India with a US address. I was ripped off by thousands of dollars by them and I do my best to take this company down. They should be in jail for life.

Expecting any customer service? Don't bother, there is NONE at all. Been calling/waiting them for 4 days and every time they transferred me to the "Scheduling department", my calls dropped. Will never ever use this scam website ever again