FareScan Reviews | Read Customer Reviews of farescan.com

FareScan Reviews | Read Customer Reviews of farescan.com

FareScan reviews

Showing 345 reviews with 1 star · Clear filters

Maria M.
Mar 18, 2020
I purchased 5 tickets and a couple of…
I purchased 5 tickets and a couple of hours later I called to cancel one of them. I was told I could not get reimburse because I called after the midnight mark..I explained to the cs lady that's not what I was told. I was stil with the 24hr mark to cancel any or all of them if I wanted to.. she firmly stated that i was not gonna get my money back..now i dont know what's going to happened. I paid over 2,200. For all 5 of the tickets to Mexico. Does anybody have any idea how to go about getting all my money back if there is a ban to travel out?
Response from FareScanApr 25, 2020
Dear Customer, Thank you for taking time out of your busy schedule to write to us and express your grievances on how our service does not meet up with your expectations. At Farescan.com, our greatest desire is to ensure our customers are satisfied at all levels and find the most suitable way to fix their problems without delay. We request you to reach us [email protected] will the complete details and after the investigation, if it is our fault we shall take necessary action to make you happy. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. Please accept our sincere apology for the difficulties we have caused you. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon. Thank you for your patronage, if it is the company’s mistake the same should be compensated after verifying the complete details. -- Thanks & Regards, April Farescan.com
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Martha Alicia V.
Mar 18, 2020
Never book in this agency they lie to…
Never book in this agency they lie to take your money . THE WORST TRAVEL AGENCY.
Response from FareScanApr 25, 2020
Dear Customer, Thank you for taking time out of your busy schedule to write to us and express your grievances on how our service does not meet up with your expectations. At Farescan.com, our greatest desire is to ensure our customers are satisfied at all levels and find the most suitable way to fix their problems without delay. We request you to reach us [email protected] will the complete details and after the investigation, if it is our fault we shall take necessary action to make you happy. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. Please accept our sincere apology for the difficulties we have caused you. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon. Thank you for your patronage, if it is the company’s mistake the same should be compensated after verifying the complete details. -- Thanks & Regards, April Farescan.com
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Madhuri T.
Mar 18, 2020
Beware its not farescan but farescam
There are just trying to rip off the people in this hard time when no gov. is not letting the people travel. Try to cancel the flight within 12 hours of booking. Call agent 5 times with a waiting period of 2 hours most of the time. They are not valuing their own cancellation policy. Within 24 hours call with the agent, he told you can't cancel the ticket within 24 hours for Air India. After 5 days agent told you would have cancel within 24 hours and got all refund. Now asking for $ 500 cancellation fee for the ticket of $ 800 or otherwise $ 500 fee for the reschedule of the air ticket when airline itself is ready to give the waive off but want us to go through this third party. When all the people with integrity are coming together get over this ordeal or coronavirus. This company trying to rip off people. Let everyone come together and put it out to all your contact.
Response from FareScanApr 25, 2020
Dear Customer, Thank you for taking time out of your busy schedule to write to us and express your grievances on how our service does not meet up with your expectations. At Farescan.com, our greatest desire is to ensure our customers are satisfied at all levels and find the most suitable way to fix their problems without delay. We request you to reach us [email protected] will the complete details and after the investigation, if it is our fault we shall take necessary action to make you happy. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. Please accept our sincere apology for the difficulties we have caused you. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon. Thank you for your patronage, if it is the company’s mistake the same should be compensated after verifying the complete details. -- Thanks & Regards, April Farescan.com
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Dulce M.
Mar 18, 2020
Scam company
I tried to change my ticket (no penalization because of the coronavirus), she told me I had to pay $566 extra dollars for the fare difference (when I was looking at the flights online and I realized this was a lie). Then I decided I didn't want the change and hung up. She called me back and told me now I had to pay because she had cancelled my flight WITHOUT MY AUTHORIZATION. SHE FORCED ME TO PAY $566 because she told me that I would lose the whole ticket. Later on she admitted she had not canceled it. After she took my money. She was also very rude. I wish I could contact the people complaining on this website, maybe we can all file a lawsuit together. Look me up on facebook if you think we can join forces.
Response from FareScanApr 25, 2020
Dear Customer, Thank you for taking time out of your busy schedule to write to us and express your grievances on how our service does not meet up with your expectations. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. We see that your query has been resolved and a refund has been processed. We appreciate the chance to work with you to resolve the situation and remain available if you have any further questions or concerns. Our customer reviews are very important to us, and we hope that you will be willing to revise your review based on your further experiences. Please accept our sincere apology for the difficulties we have caused you. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon. We appreciate your time and your business. Thanks & Regards, April Farescan.com
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Bruno V.
Mar 18, 2020
The worst cx service I ever expirience…
The worst cx service I ever expirience , after 1:30 min on hold representative hung up on me , there in no respect for people doing business with this company ,they dont have personal capacitated for cx service, I do not recomend buying anithing from them .
Response from FareScanApr 25, 2020
Dear Customer, Thank you for taking time out of your busy schedule to write to us and express your grievances on how our service does not meet up with your expectations. At Farescan.com, our greatest desire is to ensure our customers are satisfied at all levels and find the most suitable way to fix their problems without delay. We request you to reach us [email protected] will the complete details and after the investigation, if it is our fault we shall take necessary action to make you happy. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. Please accept our sincere apology for the difficulties we have caused you. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon. Thank you for your patronage, if it is the company’s mistake the same should be compensated after verifying the complete details. -- Thanks & Regards, April Farescan.com
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Ibrahim A.
Mar 18, 2020
Complete scam!!!!
Complete scam!!!! Turkish Airlines (TA) cancelled the flight due to Corona virus. I called TA requesting a refund they advised me to contact Farescan (FS) for a refund. TA informed me that I should get a full refund. I called Farescan for a refund. They wanted to charge me $1200 taxes!! I am calling my bank and BBB.
Response from FareScanApr 25, 2020
Dear Customer, Thank you for taking time out of your busy schedule to write to us and express your grievances on how our service does not meet up with your expectations. At Farescan.com, our greatest desire is to ensure our customers are satisfied at all levels and find the most suitable way to fix their problems without delay. We request you to reach us [email protected] will the complete details and after the investigation, if it is our fault we shall take necessary action to make you happy. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. Please accept our sincere apology for the difficulties we have caused you. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon. Thank you for your patronage, if it is the company’s mistake the same should be compensated after verifying the complete details. -- Thanks & Regards, April Farescan.com
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Bikramdit S.
Mar 17, 2020
one of the worst companies I have ever…
one of the worst companies I have ever come across. total scam! I wish I had never gone ahead with these people
Response from FareScanApr 25, 2020
Dear Customer, Thank you for taking time out of your busy schedule to write to us and express your grievances on how our service does not meet up with your expectations. At Farescan.com, our greatest desire is to ensure our customers are satisfied at all levels and find the most suitable way to fix their problems without delay. We request you to reach us [email protected] will the complete details and after the investigation, if it is our fault we shall take necessary action to make you happy. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. Please accept our sincere apology for the difficulties we have caused you. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon. Thank you for your patronage, if it is the company’s mistake the same should be compensated after verifying the complete details. -- Thanks & Regards, April Farescan.com
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snoopy K.
Mar 15, 2020
Worst customer service
Worst customer service. I look at the airline website and know the fare is available but customer service insists on charging a fare difference nonetheless, naming random sums for different dates (see also previous comments). Calling them out of their inconsistencies (and the sheer fact that the fare is available on the airline's website), they get rude on the phone. When asked for the supervisor, they claim none is available. At the time of the corona pandemic, I very much doubt that is true. DO NOT WASTE your money. They are not simply incompetent, having supplied reservation codes prior that did not work at all, but also mean. Trying to make money out of the corona pandemic. Shame on this company. Just pay the few extra dollars and do not bother with them.
Response from FareScanApr 25, 2020
Dear Customer, Thank you for taking time out of your busy schedule to write to us and express your grievances on how our service does not meet up with your expectations. At Farescan.com, our greatest desire is to ensure our customers are satisfied at all levels and find the most suitable way to fix their problems without delay. We request you to reach us at [email protected] with the complete details and after the investigation, if it is our fault we shall take necessary action to make you happy. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. Please accept our sincere apology for the difficulties we have caused you. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon. Thank you for your patronage, if it is the company’s mistake the same should be compensated after verifying the complete details. -- Thanks & Regards, April Farescan.com
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