FareScan Reviews | Read Customer Reviews of farescan.com

FareScan Reviews | Read Customer Reviews of farescan.com

FareScan reviews

Showing 345 reviews with 1 star · Clear filters

Sung-i S.
Mar 26, 2020
I had similar issues to many others…
I had similar issues to many others below. I have called 3 times to get my flights cancelled/waivered but the first time i called 72 hours before my flight, i was assured they will call me back within 48 hours. I did not receive a call back. I tried calling on the day of my flight, no answer. I called again after 4 days, they picked up but blamed me for not being incessant in my follow up even though I was assured a call back and no follow up was needed. I asked to speak to someone else and the rep refused transferring my call and said they cannot work with me via phone. They said I needed to email. Giving my run arounds instead of cancelling my ticket is engaging in fraud. I would encourage everyone to report this business as engaging in fraudulent practices.
Response from FareScanApr 15, 2020
Thank you for contacting us and we apologize for the inconvenience caused. Due to the outbreak of COVID-19, we are receiving a high number of calls and emails as we have limited resources/manpower, we are trying our best to cater to each and every email/feedback/query in the best possible way. We always aim to deliver a great experience. We are gutted when we miss the mark! Thank you for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Sincerely, April Customer Service Desk
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Raymond V.
Mar 26, 2020
Farescan, Never Again
Farescan is one of the worst, if not the worst, traveling agency which I have dealt with in my life. I am an experienced traveler as I travel a lot but dealing with Farescan has been a painful and costly endeavor. Due to Covid-19 my travel was cancelled and when I reached out to Farescan customer service, they didn't offer refunds even though the airline had authorized and allowed full refund. I had a separate ticket for my daughter which I had bought directly from the same airline and I received full refund but no such luck with the ticket I had purchased through Farescan. Farescan customer service staff was rude, unprofessional, and hard to understand. I lost over $1300 to this company and I found their operation as a scam.
Response from FareScanApr 15, 2020
Thank you for contacting us. We apologize that our service did not satisfy your expectations. We would like the opportunity to investigate your feedback further. Please could you provide us your booking reservation number to assist you further? We’ll work with you to resolve any issues as quickly as possible. Sincerely, April Customer Service Desk
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今村紫野
Mar 24, 2020
Their customer support team is very…
--Update-- "After numerous attempts from the airlines, As a one time exceptions, The airlines have authorized a refund of US$1048.72" I got this message after 9 months of me first contacting them back in March. This "one time exceptions" is a total lie as the airline has told me that they refunded full amount about a month after the flight was canceled. It's about $300 less than what I paid, but I am gonna bite the bullet and take it because I am tired of dealing with them. It's probably better to take the money than not getting anything anyway. Now I know that next time i buy tickets, i should buy straight from the airlines. -- Their customer support team is very rude and does not want to help you. The flights I got from them got cancelled for covid 19. I found it out by asking the airline. Farescan didn't even know they were cancelled. I called them 3 times for full refund, but they kept telling me that their system wasn't saying the flights were cancelled that they can only give us partial refund. Also, each time we called, they gave us different reason for the refund being partial, not full amount. Avoid this company. There are plenty of other reliable companies out there.
Response from FareScanApr 15, 2020
Thank you for contacting us. We apologize that our service did not satisfy your expectations. We would like the opportunity to investigate your feedback further. Please could you provide us your booking reservation number to assist you further? We’ll work with you to resolve any issues as quickly as possible. Your feedback is essential to realize this flow in our system and we are taking all the necessary precautions to eliminate this and similar issues from happening again. Sincerely, April Customer Service Desk
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葉雄政
Mar 23, 2020
I would never know how unlucky I was…
I would never know how unlucky I was until I found its not just me! Farescan = Farescan, the worst. They stole money from people. Never deal with them !!
Response from FareScanApr 15, 2020
Thank you for contacting us and we apologize for the inconvenience caused. We always aim to deliver a great experience. We are gutted when we miss the mark! We would like the opportunity to investigate your feedback further. Please could you provide us your booking reservation number to assist you further? We’ll work with you to resolve any issues as quickly as possible. Sincerely, April Customer Service Desk
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Vinu
Mar 21, 2020
They don't even know what they are…
They don't even know what they are doing. Don't buy tickets from this scammer
Response from FareScanApr 15, 2020
Thank you for contacting us. We apologize that our service did not satisfy your expectations. We would like the opportunity to investigate your feedback further. Please could you provide us your booking reservation number to assist you further? We’ll work with you to resolve any issues as quickly as possible. Sincerely, April Customer Service Desk
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Jose
Mar 20, 2020
NO ONE ANSWER
Our flight scheduled for March 18 at 7:00 pm was changed for 9:00 am that same day without notifying us. We found out because at 10:00 am we were preparing to web check-in and the status of the flight was taking off. Since then, we have called many times for someone to give us an explanation and no one answers. The airline told us that they could not contact us and that indeed the flight had been changed.
Response from FareScanApr 15, 2020
Thank you for contacting us. Due to the outbreak of COVID-19, we are receiving a high number of calls and emails as we have limited resources/manpower, we are trying our best to cater to each and every email/feedback/query in the best possible way. When schedule change happens from the airlines end an email is sent to customers with the new timings provided they respond stating they agree or disagree with the changes. Please know that your situation was an exception. We would like the opportunity to investigate your feedback further. Please could you provide us your booking reservation number to assist you further? We’ll work with you to resolve any issues as quickly as possible. Sincerely, April Customer Service Desk
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Louis-Martin T.
Mar 19, 2020
Avoid buying plane tickets from these people… Terrible CS
Just a warning to avoid buying plane tickets from this travel agency (online). They have terrible customer service. I was hung up on twice with 3 calls requiring 1 hour or more on hold. They charged me $160 for a flight change with Porter Arlines against airline policies, scaring me with false information, that I had no choice if I wanted a seat. I agreed, but I discovered the SCAM 2 days later when I spoke with the airline itself. They said ALL agencies were aware NOT to charge customers for ticket price adjustments or rescheduling even prior to March 16th and sorry for the confusion. I told them I would post public on social media if they did not credit me. On my third attempt, I tried to let them know the airline can give them a voucher code for them to use in order to credit me, but I was hung up on as I was explaining the story again after 80 minutes on hold... So here I am... I will not call again. I will just let everyone know about them until THEY call me and give me a refund.
Response from FareScanApr 25, 2020
Dear Customer, Thank you for taking time out of your busy schedule to write to us and express your grievances on how our service does not meet up with your expectations. At Farescan.com, our greatest desire is to ensure our customers are satisfied at all levels and find the most suitable way to fix their problems without delay. We request you to reach us [email protected] will the complete details and after the investigation, if it is our fault we shall take necessary action to make you happy. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. Please accept our sincere apology for the difficulties we have caused you. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon. Thank you for your patronage, if it is the company’s mistake the same should be compensated after verifying the complete details. -- Thanks & Regards, April Farescan.com
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Luis Alfredo Muñoz V.
Mar 19, 2020
These people are professional scammers
These people are professional scammers. They charged my credit card without my consent. Stole 500 dollars from me without reason. This is a scam travel agency.
Response from FareScanApr 25, 2020
Dear Customer, Thank you for taking time out of your busy schedule to write to us and express your grievances on how our service does not meet up with your expectations. At Farescan.com, our greatest desire is to ensure our customers are satisfied at all levels and find the most suitable way to fix their problems without delay. We request you to reach us [email protected] will the complete details and after the investigation, if it is our fault we shall take necessary action to make you happy. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. Please accept our sincere apology for the difficulties we have caused you. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon. Thank you for your patronage, if it is the company’s mistake the same should be compensated after verifying the complete details. -- Thanks & Regards, April Farescan.com
Report