Natalie M.
Horrible, heartbreaking, merciless scammers.
I just listened to my mother find out she was charged extra, and the flights no longer existed, and that they would refuse to do anything to help our stranded family in another country. Thankfully, I found this website and have been able to find helpful information from people that have also been screwed by this site. There was a REQUEST for a refund, and the amount was not even the full portion of what she was robbed of, or original price of the ticket. We will do our best to battle them for a full refund, because I know that all we shall get from them is an automated response on this website. Thank you to everyone who takes the time to write your reviews!
Response from FareScanSep 27, 2022
Dear Customer, Thank you for taking time out of your busy schedule to write to us and express your grievances on how our service does not meet up with your expectations. At Farescan, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We request you to reach us at [email protected] with the complete details and after the investigation, we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. Please accept our sincere apology for the difficulties we have caused you. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon. Thank you for your patronage, we shall try our level best to resolve this in your favor. Sincerely, Farescan




