FareScan Reviews | Read Customer Reviews of farescan.com

FareScan Reviews | Read Customer Reviews of farescan.com

FareScan reviews

Showing 345 reviews with 1 star · Clear filters

Wei X.
Jul 3, 2020
Worest experience with farescan
Worest experience choosing this company.Each time you call, you get different answers about how to deal with the tickets cancelled by Covid-19.After 4-5 times call them, They agreed to refund, but claim $200 fee for cancellations per ticket even though this was cancelled due to Covid-19.FARESCAN is a dishonest company.
Response from FareScanJul 5, 2020
Dear Customer,   Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Farescan, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.   We request you to reach us [email protected] with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.   Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon.   Thank you for your patronage, we shall try our level best to resolve this in your favour.   Thank You, Farescan
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Evelina N.
Jul 2, 2020
Worst experience ever!
I had to cancel my flight because of Corona virus, it is been over 4 months I'm trying to get the refund which is only 60 % of the amount, every time I call they tell me wait another week for the transaction. They will never call back to "the arranged calls". I'm so sick and tired of this company, the worst experience ever. I talked to a lawyer, thinking to sue them.
Response from FareScanJul 2, 2020
Dear Customer, We regret the inconvenience caused to you. However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. Due to COVID-19 crisis most of the airlines have delayed their refunds and are taking longer than usual to process the same. For any further queries, please send us an email at [email protected] We appreciate your patience and co-operation Thank You, Farescan
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Jacob M.
Jun 29, 2020
Farescan Charges You for a Refund that Doesn't Come
Farescan, as every other review on this page has pointed out, is nothing more than a scam. My refund was promised to me on my date of cancellation (due to COVID), and they charged me roughly $250 for a refund. I accepted this tired of trying to fight them back. They promised in a written email that the refund would take 2 months. It has now been four months and they are not even giving me a time I can expect my refund. I have called them multiple times, been put on wait for a phone call from a supervisor that never came (this happened three times), and they refuse to confirm anything they say in an email when talking through customer service. Moreover, I have been provided emails to talk my issue over, only not to be answered. I can only hope that if my refund doesn't come it means this company went under.
Response from FareScanJul 1, 2020
Dear Jacob, We regret the inconvenience caused to you. However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. Due to COVID-19 crisis most of the airlines have delayed their refunds and are taking longer than usual to process the same. As per our record, you refund has been processed and should reflect on your account soon depending upon your bank's billing cycle. We appreciate your patience and co-operation. Thank You, Farescan
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Agustin C.
Jun 29, 2020
Flight cancellation and no refund. Total scam
Booked a flight through Farescan and the airline cancelled my flight. I have called about 7 times and emailed them repeteadly. I keep getting evasive responses and they have even tried to charge me $200 to “cancel my ticket”... which was cancelled by the airline. 4 months later I still have not received my refund of $1,000+. Please stay away from them, worst customer experience ever. I would give them 0 stars if I could.
Response from FareScanJun 29, 2020
Dear Customer,   Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Farescan, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.   Our Supervisor team is already working on this and we shall get back to you with a resolution within 48 hours. We appreciate your patience and co-operation. Thank You Farescan
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AD-98
Jun 25, 2020
seriously unprofessional!!!
They are seriously unprofessional. I had to call to find out that my flight was cancelled because they didn't have the decency to tell your customers about that. Then I call and they have horrible customer service filled with people that are not willing to help you and are rude and sarcastic of our situation. On top of that, they say that there are no refunds and that I have credit for one year, but they won´t send me anything in writing, I just need to trust the word of the negligent agent that attended me. Just horrible, first and last time that i will book with you. Telling all my friends and family about your awful company.
Response from FareScanJun 27, 2020
Dear Customer,   Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Farescan, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.   We request you to reach us [email protected] with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.   Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon.   Thank you for your patronage, we shall try our level best to resolve this in your favour.   Thank You, Farescan
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Jason
Jun 24, 2020
Cancel my COVID flight and they still charge you a 75 Fee!
I would never ever book with FareScan again! Poor service and only care about money. Had to cancel our flight because of COVID, and they still charged you for the 75USD fee for refund! It's not like I wanted to cancel the flight, it was the situation on hand. FareScan, they just don't care! CheapOAir was way easier and pleasant to deal with. They gave me full refund and everything. Didn't have to worry about addition fees. Skip FareScam, you won't regret it!
Response from FareScanJun 27, 2020
Dear Customer, Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Farescan, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We have also received your email regarding the same complaint. One of our experts will call you and resolve this at the earliest. For further clarification, please send us an email to [email protected] We regret the inconvenience caused to you. Thank You Farescan
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Hamidullah A.
Jun 21, 2020
STAY AWAY FROM THIS SCAM or You WiLL…
STAY AWAY FROM THIS SCAM or You WiLL REGRET It . Same problem bought tickets from Farescams and send them an email to to cancel it , received a call after few weeks at 11 , PM that’s how you know if a company is scam or not . Who calls a customer at 11 pm in North America however the agent was trying to Convince me to change the dates of my travel which would cost me $300 each ticket. He told me if I don’t I will lose about the 40% of my money even though pandemic has caused the problems not me . He also lied that my flight is good to go once I called the airline directly they told me that my flight was canceled. So again call them for refund of course they have to charge me $125 for each ticket ! It’s called third party charge well I bought the tickets from you not third party? I was told that my refund will take about 30 to 60 days and my question is why ? When I bought the tickets you didn’t take 60 days to charge my credit card so why do I have to wait for my money for 60 days ?
Response from FareScanJun 21, 2020
Dear Customer,   Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. We regret the inconvenience caused to you. At Farescan, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.   We request you to reach us [email protected] with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon.   Thank you for your patronage, we shall try our level best to resolve this in your favour.   Your's sincerely,   Farescan
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E
Jun 20, 2020
FareScam has the worst customer service, nothing but a headache from the moment I bought my ticket
FareScam has the worst customer service. Nothing but trouble since the moment I bought my ticket. I've been waiting for a refund since March, and they just keep giving me the runaround. I've been waiting for more than two weeks for them to even answer simple questions like the definition of an obscure term. They gave me a huge hassle for weeks, and I finally had to file a complaint with the US Department of Transportation before they did anything meaningful. Even emailing their Escalations email address was worthless, the escalations people didn't even reply. EDIT: After I left this review they promptly responded with an apology for taking so long, and told me it will take longer. They also sent me a link to an advisory page in Japanese. Their customer support is so bad it's comical. EDIT: The airline got more involved and were pretty direct telling FareScam to refund me. In response FareScam has started ignoring all my communication.
Response from FareScanJun 20, 2020
Dear Customer, Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Farescan, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay and we are committed to it. Please be informed that we are on top of your case and would try every bit to resolve it in your favour. We can understand it is taking longer than usual but we assure to leave no stone unturned to resolve this. We appreciate your patience and co-operation in this regard. Thank You Farescan
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