FareScanReviews of farescan.com

February 2020 I booked two tickets for my son and daughter in low through Fare Scan and 4 more tickets through Turkish Airlines. The flights were for end of May.The airline cancelled all flights due to covid-19. We got our full refund from Turkish Airlines immediately. Fare Scan agree to refund but claim $ 250.00 fee for cancellation.The agent told me this is non refundable charge from the airline even the flights were cancelled not by me but from Turkish Airlines.When I disagree with that,they sent me an E mail to "agree"with this fee and refund of $ 250.00 less. He told me if I don’t, I will lose my money even though pandemic has caused the problems not me.They wanted to have a proof that I agree with that in case if I decide to file a complain with my credit card. The cancellation was made on 06/10/20.I called many times to ask for my refund and the answer was after 2 billing cycles?????Which billing cycles-no explanation.I still do not have refund. On 7/24/20 they told me I have to wait to the end of August.They lied that Turkish Airlines did not refunded my money to them yet. Why this company is holding my money?What I need to do to have my money back??This agency making money from this virus outbreak which is really disgusting.This is a SCAM Agency. My PNR CODE from Fare Scan or Explore trip is: L3JPEF

Wow, after reading through all these bad reviews. It tells me that there is no hope with deal with the company like Faresan to get the money back. I have cancelled our trip back in February and still didn’t get our money back. I dispute the charge through our bank and then Farescan asked us to cancelled the disputing the amount. We thought okay if they can process our refund we can cancel the disputing transactions. But of course you never heard back from them anymore. I guess everyone should file a Better Business Bureau to get this company to understand to be honest to their customer. It is very disappointed that when company like this try to ripped off the customers like this.

Worst company ever. Purchased my ticket in February for a flight in mid may. I cancelled in 1st of May due to Covid and they said a refund would be processed in two months. I called 2 months later and several times after that with them telling me to wait longer with each call. On July 15 I called again and told me that they would have someone from their refund department personally call me within 30 minutes to explain why there is such a delay. I was waiting but there was no call. In addition, their customer service is unbelievably ridiculous and unprofessional. You'll wait a minimum of 45 min each time and once an agent answers you'll be waiting an additional 30 min so the agent can get in contact with the refund department. Furthermore, a most of the agents I spoke to were extremely rude and some were even ridiculing. To this day I still haven't got gotten a single penny and they refused to refund the full amount, agreeing to a refund $150 less from the full amount. This company is a scam. Notify friends, family, and spread the word on social media to avoid this company at all costs, even if the price. You may be one of the unlucky ones who gets stuck in another country because of their lack of integrity and poor customer service.

Farescan is the worst company i have ever dealt with in my life. Due to Covid the wedding in cancun was rescheduled for next year. My Boyfriend works for the hospitals too, so probably not a good idea for him to be traveling. They couldn't get us a refund or credit for our tickets. The only thing hey were willing to give us was an exchange of dates. When we gave them the dates they told us we were going to have to pay the difference in tickets, then said oh no wait we don't have those dates available. So what am I suppose to do with these tickets? I am not going to cancun for a wedding and then going again for a vacation. i have already been there for vacation. Then I call the airline and the number doesn't work!!!!!! I asked Farescan to please transfer me to a supervisor and they say they can't but the supervisor will call me back.. Guess what I never got a call back. This is from several times calling and trying to get my money back. The whole world is dealing with Covid and you can't help me with this? Seriously?!!

These guys were the worst to deal with and customer service is worst. I paid 1300$and change for my filght, due to this covid i cancelled it by the start of may in which my flight date was may 15. Also they charged 350$ as airline cancellation fee on top Of this whole crap but i have not received any single penny back, even after two months. Now these people saying i will get only 800$ as refund and when i asked what about my damn Remaining 900$, they started yelling at me. Is this the way to treat customer even after charging 1700$. Please someone do take a look and help people to get their money back from this money eaters.

DONT EVER BUY FROM FARESCAN. THE WORST CUSTOMER SERVICE EVER. SAVE TIME AND DONT BUY FROM THEM. STILL WAITING FOR MY REFUND ITS BEEN 1 AND HALF MONTHS. NO ONE KNOWS WHAT THEY ARE DOING.

They refused to refund me $1100 for a flight to Marseille, France, despite the travel restrictions caused by COVID-19.

We booked with farescan for our trip to Jamaica in March of 2020... Covid19 happen and Farescan decided to ensure that every time we call we had a difficult time. You hear six different thing from six different agent. After several attempts to get a flight without paying any additional price on the ticket (already spent $750) I got fed up and call the airline who was able to put us on a flight without any increase after being told by the farescan agent this will cost us $247 each (5tickets) in flight increase. I called 7-6-2020 to find out about the previous $750 we spent and i was pretty much shamed on the phone by the agent asking me why I keep calling over and over. I didn't get a chance to speak because he was rude and dismissive. I asked him if that's how he talks to customers, and if he would just stop talking and listen he would actually hear what I was trying to say instead of just continuously shutting me up and being dismissive. I asked to speak to a supervisor and this &&&&%^R$ put me on hold for another 30 mins until I actually hang up... ALL I WANTED TO FIND OUT IS SINCE I WENT THROUGHT THE AIRLINE AND GOT THE TICKET CHANGE WITHOUT ANY INCREASE IF THEY WOULD GIVE US A CREDIT FOR THE MONEY ALREADY SPENT ON THE TICKET. The airline had directed me to find out from Farescan as they were the ones paid. I'm still at a lost that COVID19 is happening and the booking company will nickle and dime you, and point a finger at the airline when the airline found changes for me even for the date I was supposedly needing to pay $247 increase for the ticket.