FareScanReviews of farescan.com

We booked a flight on January 9 2020. The flight got cancelled by the airlines and we were due for a refund. When we called, farescan customer service said that the refund is already in process and just want a few weeks. It has been 12 months and there is still no refund. When we emailed about this, there is no response from the customer service. The funds were already refunded by the airlines to farescan so it is complete unacceptable to not have a refund to date.

NOTE: ALL FLIGHTS HAVE REFUNDED MONEY TO THE AGENCIES. This agency still did not want to return my money so I called my Bank and started a dispute against them. I was finally able to receive my money back (through my bank) as my Bank and Visa got involved thru a dispute. Please Start / Initiate a dispute with your bank ASAP, it is the only way to get your money back from these guys. You will also get back the FULL amount. Do not believe anything Farescan/Exploretrip guys say on call (Billing cycle, airline delay etc). Just call your credit card company and start a dispute.

If I could give a 0 I would. This was my very first time buying a ticket with this agency. 1) They increased the ticket amount as soon as I paid for it. They advised the airline did not have the one I bought available anymore. 2) Recently found out that the international ticket I bought was cancelled. Not only the international one, but all the stops on it as well. I called them plus the airline to fix this. They didn't have a proposal for another ticket, so I just wanted a refund. Agency advised they will not issue a refund, that the ticket is non refundable and I am not due anything. This would be enough for a customer to be frustrated, but adding to the trouble, I spoke to an unprofessional and disrespectful agent. I advised I would contact DOT and file a complaint, as I am paying for an unused service. An agent called Maverick replied: "Go ahead! You will get a big fat zero". Such a negative attitude towards the customer. I will report this, and make this known so for sure no one makes the poor decision of buying anything from this agency. And for the others, know your rights. Contact the Department of Transport. They have a form online where you can fill out your information and write the details of what happened. By law, if any airline that touches US soil cancels your flight, you are entitled to a refund. This is a non used service that you paid for. But airlines/travel agencies have been playing this game as things are very confused right now with COVID.

Honestly I don't want to give this one star too. Am waiting for my refund from aproc one year and 2 months before they said it will be in my account in 3 weeks. And now its 8 week. I called today and they said they can't help me. About it. So ridiculous. I don't recommend it to anyone. If wanna save your money don't even try to book from fare scan

Very unprofessional.. feels like I am being scammed twice . I had booked a return ticket for my parents due to COVID the flight was canceled , they refused to do a refund and if I wanted a refund I would basically loose 75% of what I paid , to get a future credit I had to pay $300 per ticket or loose all my money because we would be considered a no show ( don’t understand how that’s possible when the airline canceled the flight ) . Ok paid the $600 for 2 tickets for future credit , called today to book new ticket and this time rather then booking a return ticket only booking 1 way because my parents are going to be staying a while . Total value of credit was $1845 for 2 return tickets , was told today that it will cost about $140 more for each ticket to be booked for 1 way .. are you serious found the same ticket they are trying to book for my parents online for 1100 .. they told me I can only use this credit once .. I was willing to loose my balance on the credit that’s about $683 but they want me to pay $280 more ??? What kind of business are they running .. tickets I am trying to book now are $683 cheaper from the previous booking , I can live with that but pay them 240 more why .. paid 600 extra to keep my credit $1845 now more money .. will be the last time using them !!

Made a reservation with them for almost 3000 us dollars for my entire wife’s family . They first of all charged hefty cancellation fees and made the final amount I would refunded back down to 2200 dollar but wait it gets much better . Wayy back in may they said it would take 1-2 billing cycles ( not sure why soo long since air India doesn’t say they take that long on their website ) . 2 billing cycles later they say it will take 3-4 billing cycles. 4 billing cycles later they say it will take 10-12 billing cycles . “ nothing we can do airline has not paid” . I am not a very rich person and I desperately need this money back as it is on credit card but they are content taking their own sweet time with it and not bothering to make any amends . Obviously the last last time I am ever booking from these terrible booking agencies . Last I called them they said it may take a year . What the hell is one year ??!!! That is like taking a loan from an unwilling borrower . I have a family to feed and a lot of things I need that money for !! Anyone booking please learn from my mistake . Even if it is a bucks extra spend it and book from someone else . I have had decent experiences with cheapoair or even just directly through the airline themselves . It is 2020, you really don’t need a middleman agent in reality . Please please do not book from these people .

I am now filing a claim with my credit card because these people are basically refusing to issue a refund, even though the airline processed my July 2020 trip refund by mid August. A full refund at that, even though farescan attempted to give me a partial refund and stated that’s all the airline was providing. This was my first and last time booking through a third party. Farescan is nothing but a bunch of criminals giving you the run around. “Oh this person processed your refund. She’ll call you back when she’s back in office with an update”. Still waiting on that call. A damn joke.

Literally the professional website to loot the money. They wanted to make money regardless of the circumstances. I would have given negative star if it was possible. Previously i made a booking through this website where the journey was cancelled due to covid-19. The airlines offered free credit voucher but these guys asked me to pay $75 in-order to process the voucher. Later when i want to book with my credit they asked me to pay $250 USD + penalty as the voucher is not accepted on all the flights. I felt something suspicious and contacted airline support. They made the process easy by booking a ticket for me with my credit within fraction of minutes. It’s better to confirm policy with airlines and proceed with this website. If i had studied law or if i hire any lawyer, i would definitely sue this website for fraud activities. It was a lesson for me to read reviews before booking through any website.