Bad customer service.They are so rude on the phone.
they are scam.They dont refund me.
Response from FareScanJan 19, 2021
Dear Customer,
We regret the inconvenience caused to you.
However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
However, as airlines keep updating their policies, we are closely in touch with them and the moment they open the option for refund, we will expedite the same.
You are requested to allow us sometime to work with the airline and get the refund processed.
However, we are completely dependent upon the airline for the refund.
We appreciate your patience and understanding.
Thank you,
Farescan
GT
Greg T.
Ticket never been issued
This company should not be allowed to represent the airlines. They are a scam.
Response from FareScanJan 14, 2021
Dear Customer,
We regret the inconvenience caused to you and thank you for your email.
One of our travel experts will call you shortly with a prompt assistance.
We appreciate your business with us.
Thank You,
Farescan
LO
Like O.
Don’t use this company
Don’t use this company! The have no center hub, no reliability! It’s flaky. Just don’t. Been waiting almost a month for a refund from the elusive “refund department”
Response from FareScanJan 12, 2021
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Farescan, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
We request you to reach us at [email protected] with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon.
Thank you for your patronage, we shall try our level best to resolve this in your favour.
Thank You,
Farescan
TV
Thu V.
THE WORST EXPERIENCE EVER THROUGHOUT MY 10 YEARS OF TRAVELING
This is THE WORST experience that I have ever been through in my entire life of traveling. I called around 5 times so far and it has been going on for almost a year. Each time that I called, I got the same "promise", which turned out to be lies that they would resolve my refund within the next "2 billing cycles", "2 weeks", "10 days", etc. In one of the calls, one of them even told me that they cancelled my refund ? I was told to charge $200 extra fee when cancellation. They were really quick with that, happened instantly. However, when it comes to your refund, your money, it has been going on for almost a year with repeating blank promises. I called XIAMEN airline today 12/28/2020 to check on refund process for my tickets. The representative told me that no refund request has been issued by my travel agent, which is Farescan. I need to emphasized on this that I have been calling Farescan for around 5 times regarding my refund. There are no credibility in this company. I would never recommend this company to anyone.
Farescan, If you read this, I would like detailed explanations and an appropriate resolution to this. It has been very frustrated for me.
Response from FareScanDec 30, 2020
Dear Customer,
We regret the inconvenience caused to you.
However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
Due to some technical glitch we are unable to process the refund from our end.
Hence, we are in touch with the airline and trying to get the refund processed to you directly.
Please be assured that your refund would be processed soon.
We appreciate your patience and understanding.
Thank You
Farescan
AA
AHMED A.
After 11 months fighting with this…
After 11 months fighting with this company for my refund.People be smart and never ever book anything with these people.First of all they don't care about you as a customer they will never answer your calls or emails. At last I filed claim from my credit card and at last I got my money back after 11 months of constant calling and paperwork. Im glad its all over got my refund from Mastercard 1350$.so people dont loose hooe if these people dont want to pay u and u paid your flight with credit card then just file a claim and u will get reimbursed.
Response from FareScanDec 21, 2020
Dear Customer
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Farescan our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
We request you to reach us at [email protected] with the complete details and after the investigation if it is our fault we shall take necessary action to restore your faith in us.
Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers hope to hear from you soon.
Thank you for your patronage we shall try our level best to resolve this in your favour.
Thank You
Farescan
MK
Max K.
It's like playing a lottery
It's like playing a lottery. If your flight goes on time, you save several bucks. If it gets canceled, you lose big time. I had to request a refund for my canceled flight. Even though Turkish Airlines and Alaska both offered full refunds, FareScan was only able to return about 60%. And I was told the refund would take about 3 months. It's not a scam, but it's unfair business practice. Zero stars. Stay away from them.
Response from FareScanDec 21, 2020
Dear Customer
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Farescan our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
We request you to reach us at [email protected] with the complete details and after the investigation if it is our fault we shall take necessary action to restore your faith in us.
Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers hope to hear from you soon.
Thank you for your patronage we shall try our level best to resolve this in your favour.
Thank You
Farescan
AN
Anna
LIERS, LIERS, LIERS
UPDATE, after I made my first review warning people not to buy tickets from this company as they will simply lose their money and be left devastated, Farescan replied to my review and had the audacity to write that because of me filing a dispute with my credit card company they are not able to process my refund. LIE. When after months of communicating and realizing that they are not going to refund I told them that I would file a dispute as that is the only thing left to do and their response was “Go ahead , do it”. In their response to my review they stated I would get contacted ASAP . Another LIE, nobody has contacted me. They also stated to contact them, so that they can assist me in my interest. LIE... I contacted them, emailed the addresses provided in their response. Their stupid response was that because of numerous requests to Airline companies, in my case it is Aeroflot it is taking longer. What a LIER this company is!!!! I have a letter from Aeroflot with my E ticket number stating they have refunded my ticket to Farescan while back. Since April of 2020 these people have given me so much headache and anxiety. I had put aside 20 dollars each month for the last three years in order to be able to buy a ticket and see my loved ones and now that I have started to post my experience as a review they have the audacity to reply that there are still non existing reasons for them not to give me my money back. I truly do not want anyone to be in my position so I hope my experience will serve you as a lesson. DO NOT BUY TICKETS FROM THIS COMPANY.
Response from FareScanDec 21, 2020
Dear Customer,
We regret the inconvenience caused to you.
However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
While we were in the process of trying to get a refund with the airline, you seem to have filed a chargeback with the bank for the ticket amount and this has inhibited our effort to process the refund.
Hence, this case would now be handled by our Chargeback team in coordination with you and the bank.
For any other queries, please write to us at [email protected]
Please be informed that you would receive a call back from the CB team soon to settle this issue.
However, in case of any concerns pertaining to chargeback you can send an email to [email protected] and we assure to provide full co-operation in resolving this case.
We appreciate your patience and understanding.
Thank You,
Farescan
JO
Jared O.
DO NOT BUY FROM FARESCAN
DO NOT BUY FROM FARESCAN. They are professional liars and scammers. I was tricked by Kayak.com into thinking this website was legitimate. I have been waiting for a refund for almost a year now and have been told constant lies by the company. They have come up with completely false information in order to avoid giving me a refund even after filing a complaint with the Department of Transportation and Better Business Bureau. I was contacted today with a completely false story by Farescan as an excuse for why they couldn’t process my refund so I am waiting to see how the DOT handles this. I am fully prepared to take this company to court and receive my refund if things do not work out soon. I am absolutely tired of dealing with this shady and clueless company. This will be an easy win in court and as a result won’t be expensive for me at all.
Response from FareScanDec 21, 2020
Dear Customer,
We regret the inconvenience caused to you.
However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
We have already processed a refund from our end and the amount should reflect in your account in 7 business days.
In case of any discrepancy, please send us an email at [email protected]
We appreciate your patience and understanding.
Thank You
Farescan
