FareScanReviews of farescan.com

Update 7/25. Farescan never issued me a refund after 5 months. I did get a refund by entering a dispute with my credit card. If you are calling Farescan multiple times for a refund just stop. Call your credit card company now and file a dispute before the window of opportunity closes. Farescan wants to string you along until you are unable to file a dispute. Update 4/3. Farescan still has not issued me a refund. Do not believe their promises of a refund. File a claim with the FTC and report them for fraud with your credit or bank card company. They will not refund you. They are a scam and Kayak by extension is also. Update 3/7. Farescan still has not issued a refund. Do not believe their stories, file a fraud claim with your credit card immediately. The refund is not coming. Update 2/23. Farescan will leave a canned response on trustpilot like they did below. They haven’t issued my refund or contacted me again. I urge everyone to dispute the Farescan charges immediatly. Do not wait, the refund is not coming. Do not use this company!!!!! Beware, Beware, Beware!!!!! I booked flights on farescan only to get an email shortly after saying they could not book my flights. The problem is they charged my credit card for the flights even though they did not book them. Their customer service is terrible and gives you the run around when you call and email. If you are unlucky enough to use this company and need a refund I would dispute the charge immediately. Do not expect them to do the respectable or honest thing as a business.

This company is the worst ever. No one should book through this company. I had flight cancelation in March 2020 and since then the havent refunded my money. They been lying to me all this time. First they said that the airline didnt process refunds. Then they said the airline started processing but because it took too much time they had to resend my request again which will take more time. Then they said that it will take even more time. Then in October they agree that they will refund my money but they will have to keep processing fee and that they will send check. Then in December they said that they wrote the check in a different currency and that they will have to rewrite it. Its February now and i still havent received my money. When i call now i see they even changed their company name. This is the worst company ever. I had enough.. i will go through my bank to extract my money from their account as well as ill go after them legally. This is crazy. Dont know how they are in business. Read their reply below.. that’s another lie. No one contacted me nor I got the money back. Liars!!!

THEY SHOULD BE CALLED FARESCAM WITH AN "M" WE TRIED BOOKING A FLIGHT FOR $110. WE ENTERED OUR CREDIT CARD INFO AND IT TOLD US IT WAS UNABLE TO BOOK AND THAT OUR CARD WASN'T CHARGE. WE ENEDED UP BOOKING DIRECTLY WITH THE AIRLINE. THE NEXT DAY WE GET AN EMAIL FROM "FARESCAM" FARESCAN THAT OUR FLIGHT WAS BOOKED FOR $155. THEY CHARGED US WITHOUT OUR CONSENT FOR MORE THEN QUOTED. WE WERE DOUBLE BOOKED BECAUSE OF THESE AMATEURS. IT WAS A HEADACHD GETTING OUR REFUND WHICH IS STILL PROCESSING. AND THEY SAY 7-14 DAYS. WHAT COMPANY TAKES THAT LONG TO REFUND??!?!?

The Airline has provided clear guidelines that all refunds are carried out in about 21 days. Firstly, Farescan refused Refunds stating this national carrier does not refund. I found the Airline's Refund policy on the Airlines website, I sent FareScan a snapshot. It clearly stated they were fully refunding all passengers and that those who booked via agents should work with the agents. They shot back a reply stating they've raised a request for Refund stating "Air India refund is restricted. Once airline release refund then we will able to process as of now request is on hold." This is after months of follow up. When I asked them to provide some evidence ( Support request ) of their request for refunds, there was no reply. So when I called up their customer support, "Brett" tells me off there is no such number. The tone is rude and abrasive. The Airline is consistent - If I can provide them a Refund Request Number, they would process refund and even update me on the status. Farescan will not provide the Refund Request Number. The airlines confirmed there is no refund request raised against my ticket number. Oh ya, and there's this deadline before which I need to rebook tickets via farescan else " We can't say what might happen to your ticket. The airlines could file for insolvency etc. We can't help you much." I'm pursuing this further with the concerned authorities unless farescan comes through in the next 2 days with the refunds. And by the way, according to them, the Airlines is wrong and FareScan is always right. How do they know this? Because, according to them, I am not the only person waiting for the refund. People who'd requested refunds even before me are still waiting, why was I being so difficult? And ya, so what if I didn't get a reply to one email to Farescan. I should be trying again. Afterall everybody is busy. "Like get off the phone and do it now".

This company is terrible, NEVER AGAIN! Months and months go by, still waiting for decent communication and a refund on a flight that was cancelled in October. Actual communication and real customer service is abysmal. If I could give negative stars, I would - Be warned, they suck.

This company should be investigated for stealing customer ticket refund money. and been dealing with them for over 6 months, and everytime i had called in they will tell you they are working on it. trust me you dont get your refund back. better just call the credit card company.

DO NOT BUY YOUR TICKET FROM THIS COMPANY. THEY ARE A BIG TIME FRAUD COMPANY. THEY WAIT THAT YOU PURCHASE YOUR TICKET FOR A CHEAP PRICE FOR THEN TO TELL YOU THAT IS SOLD OUT AND YOU END UP LOSING ON THAT DEAL. THEY CALL TO VERIFY IF THE PERSON IS TRAVELING THREE DAYS LATER, WHICH IS RIDICULOUS. DO NOT GET FOOLED.

i have booked 4 tickets to india through farescan on February 2020, cancelled 3 tickets in June 2020 because of COVID-19, they told me it will take 3 billing cycles to get refund, as of now 8 months completed i have not got my refund. when i called airlines they are saying they have not received refund request and said that they are giving refunds. but Farescan guys saying that they submitted request waiting for confirmation, no resolution as of now on it. every week i send one email same answer always. i spent 4800$ for my tickets. i have filed claim with my credit card company they issued refund immediately but after 2 months working with Farescan they reverted my refund and asked me to work with Farescan team as they promised bank that they will settle issue with me directly this happened also almost 4 months back as of now i have not got my money. i am single earning person and kept this money from last 3 years to travel once with entire family. Farescan team please understand my situation and refund my money urgently.