Dola K.
Terrible service--do not trust!!
Terrible service--do not trust this company! I have been awaiting a refund from FareScan for two and a half months now. I booked with Spirit Airlines through Farescan months ago and Spirit gave me a full refund for my flight. It turns out Farescan booked the trip with their company card, and I believe this is how they dupe their customers into not giving them refunds. I spoke with Spirit recently and they told me they issued the refund to the Farescan company card a full 2.5 months ago. I called Farescan recently and the representative told me they will "look into it," which would take up to 48 hours, and then I should expect my refund within two weeks after they've confirmed it. One question: why wasn't it immediately refunded to my card as soon as they received the refund? Scammers--that's what this company is. I asked the representative to loop me in on these emails they were going to send to their refunds department. Of course, they never did that. I sent them an email myself, and they never responded. Mind you, this recent call was my 4th time calling about this refund, and every time, I've been told they will look into it and I need to wait. I am calling again today to see where this stands. This is absolutely ridiculous. Never, ever use this website to book anything.
Response from FareScanJul 20, 2021
Dear Customer, Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Farescan, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We request you to reach us at [email protected] with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon. Thank you for your patronage, we shall try our level best to resolve this in your favour. Thank You, Farescan