Frank
If is too cheap compare to the other…
If is too cheap compare to the other trusted companies it is not true. I bought a airline ticket, Fligh was cancelled and they never emailed me with the info, i found out when i wanted to add a bag, I contact them right away, they promised they will refund my money, almost a month and they did not refund my money the only way was to dispute it since i was not the one who cancelled the flight. I had to rebook the flight higher cost but it was exactly the same flight, stay away from Farescan or Exploretrip they are the same,
Response from FareScanSep 13, 2021
Dear Customer, We regret the inconvenience caused to you. However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. While we were in the process of trying to get a refund with the airline, you seem to have filed a chargeback with your bank for the ticket amount and this has inhibited our effort to process the refund. Hence, this case would now be handled by our Chargeback team in coordination with you and the bank. For any other queries , please write to us at [email protected] Please be informed that you would also receive a call back from the CB team soon to settle this issue. However, if you have any concern pertaining to chargeback you can send an email to [email protected] .We assure to provide full co-operation in resolving this case. We appreciate your patience and understanding Thank You Farescan