SBH
Working on it...
I booked my flight through Travelocity. Afterwards, in order to add luggage, I called the name I Googled (mistake) thinking I was talking to United. I was told my seat was 'restricted' and that I needed to upgrade my seat. Against my better judgment, I gave them credit card info over the phone. Now, my credit card is being charged $372! No one there knows why! I have called no less than seven times starting last night at 9PM and continuing through 1:35pm today...no one can help me, (James, Mark Reid, Hilary, Baker, Darren...) and they all keep telling me I will receive a call back. In fact, the last time I dialed the 1-800#, I was told the company was Sky Heli...apparently they changed their name in less than 24 hours?! I called United (the correct #) and they told me these people do NOT work for them. UPDATE: After posting this review the company was much more inclined to return phone calls. I dealt with Jason, who was very helpful in refunding my money and I greatly appreciated his efforts. I think if the company had better customer service it would be 100% easier to do business with them.