FareKindom - Best Flight DealsReviews of farekingdom.com

I googled “Air Canada Reservations” and FareKingdom's phone number was the second link to come up listed as a number to call the airline directly (Note: It looks legitimate at first. They even use the logos.) The “agent” I spoke to acted as though he worked for Air Canada and pulled up my reservation.. he told me my flight couldn’t be changed and that if I wanted to arrive to Vancouver as planned I would have to book through another airline, American Airlines to be specific. He even went so far as to tell me he was giving me a deal. Foolishly I provided my debit card information for them to book me on a different airline, but as he was working on booking me I began doing my own research. I found the same flight for $305 through the company website and questioned the significantly higher cost he quoted me. The agent tried to prevent me from booking myself at the lower cost and then argued with me about canceling the transaction. He informed me that the flight with American Airlines was canceled and that I wouldn’t be charged. When I checked my back account later.. I was charged $305.73 for an American Airlines flight (for which I never received information) and a $200 travel service fee. When I called the phone number (800-420-9694) back to no surprise they couldn't find record of my information. They assured me that they would call me back in “4 hours” after doing their own research on my claims. They never called. I called back and with persistence was told by "Robin Smith" I would receive a refund if I removed my review with the Better Business Bureau. I was not keen on this recommendation and called back to discuss it with "Robin" and was hung up on 3 times by "Ricky" and "Nikki" when I asked for a manager. They went as far as to tell me "Robin Smith" didn't work there and that they were not FareKingdom. They even gave me the phone number to "FareKingdom" which was actually the number to a mall in India. I also noticed they had changed their online advertising and the way they answered their phones as soon as my review with the BBB was placed. I then called Raj, the VP of Sales, at a different phone number (866-507-3967). He assured me a refund and a few days later my money was actually returned. The only reason I believe my money was returned was due to my persistence and unwillingness to give up, but I am pleased to have my money back.