Melanie B.
This COMPANY IS FRAUDULENT!!!
This COMPANY IS FRAUDULENT!!!! DO NOT TRUST STAY CLEAR FROM THIS COMPANY!!!! My flight was canceled and the first thing I do is search united airlines customer service. The first number that popped up was a 1-800 number, automatically assumed this was the correct! WRONG ASSUMPTION it was the number of FAREKINGDOM. This company pretended to be united airlines and I gave them my credit card information. They said that they would call me back to confirm the flight change. I realized this number was not united airlines. They sent an email in which they wanted me to say “I agree” to confirm the transaction of 75 USD fee for flight change. I DID NOT SAY I AGREE to the email, I also called them and told them I do not want to proceed because they are not United Airlines. They responded saying they are consolidators of united airlines and said that they already charged my card. My so called travel agent was “DARREN FRENCH” – he was yelling at me on the phone, raising his voice, telling me he did me a favor by booking my ticket, saying it was the last seat available and the earliest flight. Next thing I do is I call the ACTUAL UNITED AIRLINES COMPANY they told me that the FAREKINGDOM should not have charged me a fee because the FLIGHT WAS CANCELLED and it was supposed to be FREE!! They also told me that there were no transactions of $75 US from there history. Therefore, farekingdom took my information I gave them impersonated as me to change my flight- which was free. THIS COMPANY IS COMMITTING FRAUD- they acted like they were from united airlines and claimed it was united airlines who is charging me the $75 USD – WHEN IT WASN’T. I also then asked united airlines if this was the last flight and last seat available – they said NO and there were other seats available. I then post a review about this company – about the horrible experience I have had. The agent DARREN calls me the next day and tells me to remove it and he will refund me my money. I removed the post and he never refunded me the money. Then I email him and ask him for an update he says I need to send him my account number, routing number, billing address, account holder name, name of the bank. This was very suspicious and essentially he wanted to scam me AGAIN. This Darren French just continuously just kept lying and lying. They lie to people and take their hard earned money away from them for no good reason. This so called company FAREKINDGOM claims they are travel agency – they are NOT they are con artists and they are scamming people and committing fraud. STAY AWAY FROM THEM.
Response from FareKindom - Best Flight DealsMar 20, 2019
Hi Melanie Andrews, We're really sorry to hear that. We're travel agency and we don't have any relation with any of the Airline. Whoever the person claimed that he is from United Airlines is certainly spoiling our business. We can assure you for the resolution of your complaint. If we've overcharged you or did any kind of scam with you, We can assure you for the refund. Please share more details like - Your phone number from which you called us and your email id. So that we can hear the call recording and take necessary action. We'll take all the required action against the representative DARREN as well. Again requesting you to share the required details on our official email id - [email protected] Thanks VP (Sales & Marketing) www.farekingdom.com (866) 507-3967



