FareHarborReviews of fareharbor.com

They have implemented "hidden fee" program that charges the client 6% with zero transparency why that fee is charged. I appears the company is charging it and becomes very difficult to explain what that fee is and the business is not collecting that fee. Fare Harbors response to this fee, "raise your prices" to cover our fee. Fare Harbor does zero to promote my business, help in any way. For the convenience of "Booking online" the add a 6% service fee. The online booking option is mandatory, if the can't scam clients out of that 6% you have to cancel Fare Harbor. We wanted to just take away the online booking ability (they still make 2% plus CC processing fee) but they said it's mandatory. This 6% fee is not on the closeout page in detail when client is paying, you have to dig and dig deep to locate this fee. It has made my company look like I add hidden fees and pocket them myself. What was a great company has lost its way, I can hire a part time person to manage a Calendar and bookings far cheaper than what Fare Harbor Charges. Zero sympathy for the actual business owner.

This company has introduced a 6% dashboard / User fee to company's turning over less than 35K US (55k AU) not cool!! How do you tell your customers that they have to pay the fee when they called you! You cant you have to wear it plus the CC fee = 8% Even worse... We qualify for the exemption but they are not looking at turnover until October 25. (12 months since introduced). Probably should have taken the previous year into account. They are losing a lot of customers an im one.

I’m sharing this review to warn other businesses about FareHarbor’s practices. Without my explicit consent, they imposed a brand new 6% direct booking fee, significantly altering our agreement. This change was communicated to me through one single email, which is not an acceptable way to modify terms. I did not agree to this fee increase, and receiving one email outlining the change does not equate to my consent. This action feels like a breach of trust and professionalism. Changing the terms of my contract without clear and formal agreement is both unethical and potentially illegal. If you're using FareHarbor, be aware that they may change fees and terms without proper consent. It’s crucial to stay vigilant and understand that their communication practices don’t always align with fair business practices.

Ich habe gerade erst angefangen, als Kanu-Veranstalter damit zusammenzuarbeiten. Dabei muss ich sagen: die Zusammenarbeit ist hervorragend. Das Callcenter ist immer zu erreichen. Es kommt zwar manchmal vor, dass nicht unbedingt ein Deutschsprechender da ist, aber das kann man verzeihen, auch auf E-Mail-Anfragen wird umgehend geantwortet. Die Mitarbeiter sind stets bemüht und kriegen es hin, eine Lösung zu finden. Ich kann. Das Programm weiterempfehlen.

Fareharbor charges more than it’s advertised in the providers’ websites and customer support to shoppers doesn’t exist. They should be investigated by consumer protection entities.

Absolute scam of a company that is corporate owned, and profit seeking through creating a structure where small businesses are reliant on them, and then exploits them by slowly retreating, not offering support, and above all else, taking no accountability.

They increased fees significantly as of end of October 2024. We decided to stop using them (there are less expensive and better alternatives - for example Bokun/Stripe). They also do not respond to emails or phone calls, and customer service has been terrible. Overall, Fareharbor is a very expensive option and lacks even the most basic level of customer service to justify the high fees.

Appear as official ticket sellers for venue, when actually fronting a third party tour company. The third party only appears after payment has been committed and immediately stating no cancellation/refund, whilst providing details contrary to what was advertised via FareHarbor.