FareHarborReviews of fareharbor.com

Grant was very helpful. He actually did the job to help me get finished faster. Thanks Grant!

Sometimes, I ask complex and difficult questions or make challenging requests, but regardless of whether it can be done or not, I always receive clear answers. However, there are times when I have to re-explain our company's basic settings or things I previously requested from the beginning, so I would be even happier if that part could be improved. That said, I truly appreciate the quick responses overall.

We’ve been using FareHarbor for several years in our tourism business, and overall, it’s proven to be a highly reliable booking system. While the initial setup was quite tricky and navigating the platform can be a bit challenging — especially when you’re busy running a business — once it's up and running, it offers a comprehensive range of features that cover nearly everything we need. There have been a few bumps along the way, particularly when technical updates or system changes were rolled out with limited support during our busiest periods. One standout issue was during Easter, when a miscommunication led to our online bookings not being available for a public holiday — despite having requested support in advance. In such a fast-paced industry, missing a day like that can have a real impact. However, I want to highlight the outstanding support we've received from our Account Manager, Annie. She is incredibly professional, responsive, and proactive — a true asset to the FareHarbor team. Her leadership has made a noticeable difference, and more recently, we’ve seen their service improve significantly. No system is perfect, but what matters is the willingness to listen, improve, and collaborate — and I feel that FareHarbor is on that path. When both sides are committed to the process, it works well.