FarecornerReviews of farecorner.com

UPDATE: Today is 7/5/23. All 4 flights went off without any issues. Whew. After all was totaled up I'm not sure if the little bit of savings was worth 2 months of stress and worry. I think I will stick with dealing directly with Delta for future flights. Original post. Waiting on our upcoming trip but so very nervous based on the negative reviews. Delta airlines charged my credit card (ticket costs) and farecorner charged my card approximately $159. I assume that is the fee they get for booking these flights. I did "upgrade" to the main cabin for $49.99 per passenger which I feel is how they get their money. I have logged into my Delta account and see the tickets based on the confirmation number provided. I have called Delta airlines and verified the tickets. I check it every day. 41 days from departure. The stress is unbelievable not knowing if there will be a problem when it's time to check in or when it's time to return home. I will update this review when the trip is complete. Praying it goes smoothly but also have alerted my credit card company and Delta who I am dealing with. This trip is very important and I'm nervous that I went with a company that has so many reviews of people being scammed. I sure wish Farecorner would respond publicly to this verifying I have nothing to worry about. Then others could see and not have to worry.

It's been good so far, but haven't actually taken the flight yet. Right after I wrote this I got a call the economy seats I reserved were not available. I would need to upgrade at the cost of $200 to take the flight. I paid the &200. I was not upgraded, I was in the economy seats in the back of the plane. I contacted Farecorner and got not response.

I couldn’t understand English well, so he explained to me by email.

Bought airline tickets then was contacted by them the next day saying the economy class I purchased was sold out. Offered to charge me an additional $150 per ticket for better tickets. Told them I'd rather just have a refund. They wouldn't quickly accept that answer and elevated me to a "floor supervisor" who finally agreed to refund me.

When I searched on Kayak, I was surprised to see flights to San Francisco as expensive as they were. There is a tab on Kayak that allows you to compare other sites and one of those sites was Farecorner. I was amazed the flights in which I was interested were about $200 less than other sites. I did a quick scan of the company on a few consumer review sites and felt comfortable moving forward with the purchase. I booked my tickets and received an immediate e-mail informing me my "request" had been received and I would receive a confirmation shortly. 2 hours later I still had not received a confirmation so I contacted Farecorner via chat available on their site. The first "red flag" was the name of the customer service rep... "John Smith". I was advised it takes up to 24 hours to receive a confirmation! I book a lot of travel online but NEVER have I not received an immediate confirmation. I was told they are a new company that works in discount fares which take some time to process. The next morning, now 24 hours later, I chatted with "John Smith" again. I was told it is taking longer than expected but I would have a confirmation by the end of the day. The next morning, now 48+ hours later, I called the 800 number on their site, which indicated 24 hour service, but no one answered. Second "red flag". I then decided to do more extensive research and after doing so was convinced I had been scammed. I did a more detailed web search which revealed much more about Farecorner. In fact, it was obvious that many of the positive reviews I had read, which really said nothing more than "great company" and "excellent service", were fake. They had such limited information and each review was the only review written by those individuals. 3rd "red flag". Now I was completely convinced I had been scammed. I added reviews here and on 2 other sites cautioning others about doing business with Farecorner. I then initiated another chat with "John Smith" advising them I had reported their company as a scam. The next day, now 3 days later, I was contacted by a representative of Farecorner to advise that my tickets had been confirmed. I was forwarded an e-mail confirmation which I confirmed directly with Delta, the carrier. The tickets were legit but I was still leery. Later, I was contacted again asking that I remove my negative review since I had in fact received my tickets, but I was reluctant to do so until after my trip was complete. Once I finally received my ticket confirmation everything regarding the trip went fine. No problems with either flights. The tickets were legit. Though I'm not sure that would have happened had I not written the negative reviews. I can't say this was a positive experience by any means. In fact, it was really quite stressful, especially believing I had been scammed. But, ultimately, they did come through. Based on my experience, it is not likely I will use Farecorner again. Hopefully, as they gain more experience and improve their services, they will earn the trust of their customers. The jury is still out.