FareCompareCOVID-19 FAQWe know many FareCompare users had their travel plans impacted by COVID-19. We hope first and foremost that you remain safe during this difficult time. Here are answers to some common questions:Why is FareCompare still promoting travel offers and tracking price changes? Travel restrictions vary in multiple countries and we are adjusting the departure dates for flights in our emails to match these restrictions. Of course we want you to follow the restrictions set up by your health and government officials.How can you cancel a flight or move the departure? You will need to contact the airline that you booked your ticket with (FareCompare does not handle transactions). Look for an email that has a confirmation number. This should also have the airline's contact information.Will airlines charge you if you change your departure?How do you know if you can fly to a certain destination? Either contact the airline if you know which airline you want to use, or visit the government site for your destination.What can you do while waiting for travel restrictions to end?COVID-19 Flight Info & Travel Updates
FareCompare (farecompare.com) has 399 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Sara M.
Whenever I am looking for a flight this is one of the first places I look.
Response from FareCompareDec 10, 2018
Hi Sara! We're so glad we are your first stop when searching! We appreciate your comment and five-star review. Safe travels, FareCompare Customer Support
Traveler
Using FareCompare can let us find the better fare.
Response from FareCompareDec 6, 2018
Hi, We are happy to hear you are enjoying FareCompare. We appreciate your comment and review. Safe travels, FareCompare Customer Support
williamokoniewski
good service
Response from FareCompareDec 6, 2018
Hi, We appreciate your comment and review. We are happy to hear you are enjoying FareCompare and our service. Safe travels, FareCompare Customer Support
A L.
great i will use it again and will recommend
Response from FareCompareDec 4, 2018
Hello, We appreciate your comment and five-star review. Thank you for recommending us! Safe travels, FareCompare Customer Support
Traveler Donna C.
Didn't find an acceptable fare to MBJ!!!
Response from FareCompareDec 4, 2018
Hi Donna, We are so sorry that you did not find the price you wanted to get to Montego Bay. If you have a flexible travel date, please check out our Getaway Map. You can see the Getaway Map at www.farecompare.com/maps/. If you have a specific date for travel, this blog post may help you: https://www.farecompare.com/travel-advice/tips-from-air-travel-insiders/ Please let us know how we can assist you. We are available at [email protected]. Safe travels! FareCompare Customer Support
Kim L. N.
While I have yet to book a flight to Boston (a Spring, 2019 trip), I am pleased with the information I receive from Fare Compare.
Response from FareCompareDec 4, 2018
Hello, We are happy to hear you are enjoying the price alerts. We appreciate your comment and five-star review. Safe travels, FareCompare Customer Support
Sally
Found us a great fare for travel to Barcelona for son’s wedding. Fares would change by hundreds of dollars depending on the time of day but we did well. Others in our party paid much much more.
Response from FareCompareDec 4, 2018
Hello Sally, We are happy to hear you found a great price for your trip. We appreciate your comment and review. Enjoy Barcelona! Safe travels, FareCompare Customer Support
Shirley M.
Sent me a notice of reduced price then said it was not available
Response from FareCompareDec 4, 2018
Hello Gina, Thank you for taking the time to write a review. We are so sorry that you have had this experience. Our emails do send the cheapest available flights but because of demand and flight purchases made by other customers, not all flights/prices are available for an extended amount of time. The best thing to do is to be ready to purchase as soon as you see the deal or price alert email. If you ever need any assistance, please email us at [email protected]. Safe travels, FareCompare Customer Support
