Eduardo A.
I spent about $200 on several products…
I spent about $200 on several products I purchased from you. One item was received damaged probably in shipping because of poor packaging. I contacted you through email the day I received the damaged item on 6/25/2025 it is now 7/4/2025 and I have still not received a replacement that you claim would be sent June 29th. Your customer service has a horrible with long response time. The chat option is a joke. Answering hours later unless it’s a sales inquery. I also asked for phone number to speak to supervisor or for rma to return all the items purchased because of your lack of response to solve the issue in question. I do not want to support a company that doesn’t care about customers after you take their money. For taking the money it is instantly. Quick and seamless quick to email and keep me informed of the order and the shipping: tracking ect. The moment I report a damaged item I get delay after delay.
Response from FanttikJul 11, 2025
Dear customer, when we received your feedback that the package was damaged, we provided 3 options: partial refund, re-send a new one, and return for refund. You chose to have us re-send a new one. We re-sent a new package on July 2 and synchronized the logistics tracking number to you. On July 5, the package was delivered. Please understand that the logistics process takes a little time to deliver. We apologize for the long communication time in between, and we will actively improve the efficiency of communication. If you have any questions after receiving the new package, please feel free to contact us.

