FantastapackReviews of fantastapack.com

I have unfortunately had to use Fantastapack many times. Every other order usually has a snafu; sending a lesser quantity, terrible packing so the boxes arrive damaged (even though the outer box is fine), printing something upside down even though we sent it the right way. That's not even the worst part - the worst part is their terrible customer service. Long times for replies, crappy solutions or denying they did anything wrong. It's usually a 10% off your next order code. They even had a code titled "Flipit" because it happens so often that a certain template causes confusion. You can't get thru on the phone. And "Bonnie" is the only person that is allowed to reply, apparently. Her nonchalant attitude is super frustrating. Do yourself a favor and find a different vendor.

I've had nothing short but a terrible experience with Fantastapack. I reached out to get some custom boxes made for my retail business. They didn't carry the finish that I was looking for, but assured me that they had an in house partner that could do it. It took weeks to get a quote even when I shared I was on a tight timeline. The back and forth trying to get information and correct dielines from them was painful. This partner used unconventional files that required more work and there were hidden costs that weren't given upfront. 5 weeks after we started this process (and far past the timeline in which i needed the boxes) we got to a point where we were finally ready to order (despite costs fluctuating without reason or explanation) to find out that the "local" company I thought I was working with and could pick up from, had outsourced to a partner on the other side of the country adding an additional $1,000+ in shipping. What a joke. Truly just a horrible horrible customer experience from start to finish. I've reached out to management twice with no response and so I found another vendor, Packlane, that is way more professional and got what I needed in 3 days. I would never recommend this company.

They say, “You never get a second chance to make a first impression.” Fantastapack owner, all I needed was a response to a simple question about your product before placing a very large order. But since you and your staff can’t even manage that, I have zero confidence in your company’s ability to handle anything more complicated—like fulfilling an actual order. Your complete lack of basic customer service and professionalism is unacceptable. If this is how you treat potential customers before taking their money, I can only imagine how poorly you handle problems after an order is placed. Reliability and communication are the foundation of any successful business, and Fantastapack has already failed at both. Consider this lost business. I’ll be taking my money elsewhere.

Really great to work with. Super flexible and worked around our timelines. I would highly recommend! Thanks Alek!

These guys are not ready for primetime. They have an ok web based design tool, but you can't edit a new order if you want to change something. So get it right first time or do it over from scratch. So then I submitted a pdf which looks fine on Adobe but didn't come out right on the box. But their response is "Your problem. Try again". The quality of the graphics I did get is ok, but the inability to do a basic first article process makes them unusable, in my opinion.

Will try China next time. I’ve ordered 4 or 5 times. The first few ordered were samples. I don’t remember them exactly, however I purchased several other times so they couldn’t have been bad. Our first bulk order close to $900 was absolutely perfect all the way through. However the next order I had issues. Several of the boxes had artwork that shifted during the printing process causing areas of whiteness to appear on a what should’ve been a all purple box. The print was also slightly pixelated which was strange given we used the same art file from the previous order, 6 months prior. I tried to leave a lengthy review with pictures, at the time, but somehow it got deleted so I just dealt with it. It’s interesting now, a review forum cannot be found on the site. We recently rebranded and wasted to give Fantastapack a second try. The same issues occurred. Only this time I cannot deal with the blurry artwork and will throwing all $500 worth of boxes into the trash. Maybe the labels are more consistent but for the price I don’t want to play a guessing game

Update: The company did take accountability for the printing error and provided a remedy by sending a new order. I am still awaiting my new boxes, but expect them any day. I do hope the problem is fully resolved. ORIGINAL REVIEW:/The boxes I received are not what I ordered. The artwork I uploaded was confirmed to have a transparent background on my company logo, and I even downloaded the art file to ensure that what was going to be produced was exactly what was submitted. I was not simply going to trust what was displayed on their online art studio. Despite that, what they sent was completely WRONG with a dark gray rectangular box sitting behind my logo! Not at all what I ordered. I sent pictures of my order and I re-attached the artfile that was uploaded. Waiting for a refund or a reprint. No response yet from the company.

I got saddled with a large order of boxes that did not fit the dimensions of the product, despite following all the directions of the online form correctly/ I got no help from the company in getting what I needed and a "sorry, not sorry" response from them when I contacted them to complain. Save yourself some headaches- use another service.