Anita T.
Complete opposite of what I ordered
Update: The company did take accountability for the printing error and provided a remedy by sending a new order. I am still awaiting my new boxes, but expect them any day. I do hope the problem is fully resolved. ORIGINAL REVIEW:/The boxes I received are not what I ordered. The artwork I uploaded was confirmed to have a transparent background on my company logo, and I even downloaded the art file to ensure that what was going to be produced was exactly what was submitted. I was not simply going to trust what was displayed on their online art studio. Despite that, what they sent was completely WRONG with a dark gray rectangular box sitting behind my logo! Not at all what I ordered. I sent pictures of my order and I re-attached the artfile that was uploaded. Waiting for a refund or a reprint. No response yet from the company.
Response from FantastapackOct 3, 2023
Hi Anita, We are very sorry that your order did not produce as we were expecting. As the team shared, there was an error in our automation system that caused the misprint. The team worked quickly to communicate with you and had a full reprint shipped out to you within the week. If there is anything else we can help with to resolve this, please reach out to [email protected]. Thank you for taking the time to share your feedback as it helps us improve our customer experience. We hope your new boxes work out great. Best, Team Fantastapack